troubleshooting Question

Windows 10 Login Issues

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coachjimFlag for Gabon asked on
Operating SystemsWindows 10
8 Comments3 Solutions132 ViewsLast Modified:
I have two problems. The first is that with Windows 10, the fingerprint reader on my HP Laptop stopped working. I'm NOT writing about that problem. And if you want to solve that one, awesome.

My Microsoft login is long and not memorable. That would have been a problem, but with Windows 10,  Microsoft allowed me to create a four digit pin that was easy, memorable and not very safe.

After the recent upgrade to Windows 10, I have problems. The pin I've been using Windows now says is wrong. That means I'm always digging up a written copy of my official, long, not memorable Microsoft password.

Here comes my problem.

While my official password allows me to log into Microsoft, when I go to change my password or security options, it insists on a second verification step. Microsoft wants to e-mail me that code. The problem is, no e-mail arrives. Ever. My options are one of two e-mail addresses and neither results in a code coming to me.

What do I do with that?
ASKER CERTIFIED SOLUTION
Paul MacDonald
Director, Information Systems

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