I have two problems. The first is that with Windows 10, the fingerprint reader on my HP Laptop stopped working. I'm NOT writing about that problem. And if you want to solve that one, awesome.
My Microsoft login is long and not memorable. That would have been a problem, but with Windows 10, Microsoft allowed me to create a four digit pin that was easy, memorable and not very safe.
After the recent upgrade to Windows 10, I have problems. The pin I've been using Windows now says is wrong. That means I'm always digging up a written copy of my official, long, not memorable Microsoft password.
Here comes my problem.
While my official password allows me to log into Microsoft, when I go to change my password or security options, it insists on a second verification step. Microsoft wants to e-mail me that code. The problem is, no e-mail arrives. Ever. My options are one of two e-mail addresses and neither results in a code coming to me.
What do I do with that?
Thanks for your response.
When I login to my MS Account at login.live.com and on the right I see the Security and Safety tab, I click on it. THere I ask to change my password and it brings up a screen asking them to help MS protect me. It shows part of my e-mail address, but not all. It asks me to enter the complete, correct e-mail so it can send me a code to enter, proving that I'm me.
I enter my e-mail, I click the appropriate button and no e-mail ever comes from Microsoft with a code.
I check my spam filter and there is no e-mail from Microsoft there with a code.