A Windows 10 user running Adobe Acrobat DC (with all of the Windows 10 & Acrobat updates installed) has problems with Adobe Acrobat freezing while she converts Word 2013 & 2016 documents (saved on a network drive) to .PDF files.
She browses to where these Word documents are saved on the network drives using Windows Explorer and then right clicks on the document and chooses to convert the document to a PDF.
The progress bar then appears and towards the end of the conversion process will freeze (and won't progress any further) and the Word document won't convert to a .PDF file.
I have cleared the temporary and temporary internet files and have repaired Acrobat DC (and then rebooted) but we still continue to have this issue.
What else can be done to fix this issue so that Acrobat DC will stop hanging during the conversion process?