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  • Status: Solved
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Exchange 2013 and Outlook 2016

I have a Windows 10 machine that due to registry/profile corruption I had to use the refresh Windows and keep files option.  After I installed Office 2016 (Office was 64 bit before, now is 32 bit) and linked it to exchange 2013 the user can see mail but the folder structure in Outlook does not match what is in her OWA (which is what she wants in Outlook). I have turned off Cached Exchange mode and I deleted the OST file that was there and restarted Outlook but nothing changed.

Does anyone know how I can get her OWA/Exchange folder structure to show up in Outlook 2016?
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JC_IT
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JC_IT
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1 Solution
 
Scott CSenior Systems EnginerCommented:
Try deleting her Outlook profile and re-create it.

There may be some views or filters that might be interfering.
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Scott CSenior Systems EnginerCommented:
My solution would have cleared up any filters and settings preventing the desired view to be displayed.
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