How to renew a Delphi rad-studio licence?

What I can google its done by Email to me, but in my "http://members.embarcadero.com/"  says : Members but they have no problem reaching me with offers: Emba

I never ever received any mail for update or renew. When I manually downloaded an update, it deleted RAD studio from my computer and the refused to install the update, because my renewal license had expired. What to do?
Paer ToernellAsked:
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Sinisa VukConnect With a Mentor Commented:
Try with other mail - contact support team and explain... maybe you're on some kind of black list or you overlooked important mail...
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Paer ToernellAuthor Commented:
Add; I did send a support question to them, but no confirmation, perhaps because my email is "not working" ?
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Geert GOracle dbaCommented:
Did you try the phone too ?

We can't do anything for your licenses

Anybody can sign up for news on embarcadero.
That's just marketing
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Geert GOracle dbaCommented:
i just see it at the bottom ... a trial license ?
this is license you can use for a limited period of time

you cannot reactivate a license like this
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Paer ToernellAuthor Commented:
I have a legit licence and i manage to upgrade it by contacting support ;)
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