Solved

Zimbra - user satisfaction after move from Exchange, general feedback

Posted on 2016-10-07
3
85 Views
Last Modified: 2016-10-10
I would like to hear from people who have moved users off Exchange/Office 365 to Zimbra. In particular I want to hear of any complaints users had after the switch about lost features/functionality, difficulties run into in the migration and what areas of administration were made more difficult.  I can dig up lots of material comparing the products but I would like to hear from someone who has actually gone through the process.
0
Comment
Question by:lineonecorp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 14

Accepted Solution

by:
Schnell Solutions earned 500 total points
ID: 41835526
I know about many messaging scenarios, but just one that moved to Zimbra because of companies acquisitions and such new regulations. In conclusion they had a very poor experience with Zimbra, some of their main concerns were these ones:

- Connectivity. They switch from Outlook rich functionality and all its effectiveness to IMAP 4 configurations using Outlook or the slow Zimbra client, which is really slow and heavy. Nonetheless, lacking lot of functionality of features that they used before with Exchange.
- They are still complaining about the web interface offered by zimbra... the format for the email is difficult to handle, is much slower that OWA even if its design looks more simple (Maybe it is because many components run using Java).
- The administrators and help desk department had more work to do because the user's devices were not configuring themselves with Exchange 'auto discover', and they needed to set incoming imap server, outgoing smtp server, set special settings for parameters and ports, etc. So the standard users were not able to configure their devices anymore.
- Many administrative options or requirements were not available any longer from the administrative perspective (Archiving with automatization features, DLP rules, flexibility of extracting/searching/recovering data.
- Remote users visiting different companies had connectivity problems all the time because in the past they were using Outlook Anywhere, that uses HTTPS and it is open everywhere. But when they were using IMAP/SMTP as far as these ports are closed in most environments, they needed to use the web interface, and strugge with it and all its limitations.

At the end, one reality is that for On-premises environments Exchange is running out there practically without competitors for the Enterprise (Lotus Domino, GroupWise, Zimbra, OpenSource solutions). Maybe the only thing that hits Exchange now is the use of SaaS in the cloud, like Office365 or similar solutions.
0
 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 41836095
Zimbra with MAC clients is terrible. Why go from the industry standard of Exchange to Zimbra?
0
 

Author Closing Comment

by:lineonecorp
ID: 41837649
Excellent post.  Described real-world problems just as I was hoping for.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Read this checklist to learn more about the 15 things you should never include in an email signature.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question