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Windows 10 weird behavior, constant scrolling, diminished cursor movement, desktop rearrangement

Posted on 2016-10-08
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Last Modified: 2016-10-08
For reasons I cannot explain, as I am working, the cursor movement slows or stops and the screen elements appear to go into a constant scrolling mode. I shut the machine down and restart it and when it comes back on the desktop icons are either very large or very small and are rearranged, losing all resemblance to the original appearance and arrangement.

I am a graphic designer so most of my work is with Adobe software. The operating system is Windows 10 64 bit, up to date. 16 gigs ram with Core I7 processor (one of the 6-core models). I use a Wacom tablet in addition to a regular logitec wireless mouse.

I cannot replicate the issue nor can I predict when it may happen. I can go for several weeks without an occurrence and then, it could occur again in a few hours or the next day.

Any help is appreciated.

Thanks,
Joe
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Question by:camelbreath
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Expert Comment

by:John Hurst
ID: 41835050
First, make sure all drivers are up to date:  BIOS, Chipset and Video particularly. If there is a mouse, pad, or keyboard driver from the manufacturer's support site, update that as well.

Then open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, shut down, start up. Now test after all the above and please post back.

If the issue does not go away, run a Windows 10 Repair Install from the Media Creation Link and KEEP Everything.

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Author Comment

by:camelbreath
ID: 41835062
While you were responding, I deleted the wacom driver and reinstalled. I attempted to run sfc/scanow and got a message that an administrator needed to run the program. This is a custom built computer and I am the administrator as far as I know. The system seems to be running OK now with the new driver install.
Thanks,
Joe
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Expert Comment

by:John Hurst
ID: 41835065
First, drivers seem to have repaired the issue. Good news. That was my first suggestion.

Second, right click on cmd.exe and select Run as Administrator. Does that work?  If so, SFC should run. This is for future reference,
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Author Comment

by:camelbreath
ID: 41835069
John,
Thanks for your help and interest. I am entering cmd.exe in the search box in the lower left of the screen and get the command prompt mini black screen and enter SFC/SCANNOW. it does not respond to the right click and when I hit enter I get "You must be an administrator running a console session in order to use the sfc utility. Is there a different way to invoke this utility?
Thanks,
Joe
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Expert Comment

by:John Hurst
ID: 41835078
You have to run CMD.EXE with Run as Administrator first and the black box opens.

Then SFC should respond. If you run just cmd.exe as normal, SFC will not run.
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Author Comment

by:camelbreath
ID: 41835085
"You have to run CMD.EXE with Run as Administrator first and the black box opens. "

I must confess, I do not know how to do this.
Thanks,
Joe
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Expert Comment

by:John Hurst
ID: 41835088
Windows 10. Click on the Search icon lower left. Type in cmd.exe. See it come up. Right Click on it and select Run as Administrator. Try that.

Also, right click on the Start button (lower left), and you should see Command Prompt and Command Prompt (Admin). Select the admin prompt.

Either way works. Please try and post back.
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Author Comment

by:camelbreath
ID: 41835104
John, with you shoving my nose in the right place, I found the command icon, right clicked, ran as administrator and got the results that there were " ... no integrity violations."
Thanks,
Joe
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John Hurst earned 500 total points
ID: 41835153
Great. So I said try drivers, that worked. Then the alternative is SFC and that worked. So now you should close the question. Thank you.
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Author Comment

by:camelbreath
ID: 41835159
Thanks John
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Author Closing Comment

by:camelbreath
ID: 41835161
Thanks John for your patience. You stuck with me through the bitter end.
Joe
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Expert Comment

by:John Hurst
ID: 41835207
You are very welcome, and it was a pleasure to help you through Windows 10 innards. I use these things a lot with client machines.
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