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Firwalls/preferences/settings mac blocking use of specific website

Posted on 2016-10-08
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Last Modified: 2016-10-30
Hello,

Because of settings and firewalls I cannot access all the features of this website:

www.moz.com

I have an expensive subscription with them and can't get in except once and a while (it's intermittent)

They checked it out and said it was localized to my machine.

My phone's access seems fine.

Here's their instructions form Moz.com, can you help?:

Some steps you can do to quickly isolate your machine.

Log out of your user account for your Mac and try to login access through a guest user account.

Disable software firewalls (system preferences, anti-virus, etc).

Disable hardware firewalls (router)

Note:

I cannot figure out how to login as a guest.
I am running kaspersky internet security.
Running OS X El Capitan Version 10.11.6
Mac Mini late 2014 2.6 GHz Intel Core i5 16 GB
Running Centurylink with a centurylink motom C1000Z

Let me know what information you need.

Thanks!
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Question by:weikelbob
7 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points (awarded by participants)
ID: 41835313
Disable Kaspersky and see if that solves your problem. If it does, you know it is the Kaspersky firewall that is causing the problem and you need either to figure out how to get Kaspersky to allow this site or turn it off altogether.
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LVL 13

Assisted Solution

by:Michael Machie
Michael Machie earned 500 total points (awarded by participants)
ID: 41835345
Pop up blockers can also cause this behavior.
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LVL 7

Author Comment

by:weikelbob
ID: 41835386
It happens on all my browsers - Firefox, Safari, Chrome, and it happened all of a sudden to all 3
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LVL 65

Assisted Solution

by:btan
btan earned 1000 total points (awarded by participants)
ID: 41835548
I believe the so called "guest user" is just to say login to another user in that same OSX machine. May want to try add the website into whitelist to see if it still be blocked..e.g.
Enable Anti-Banner

Step 1
Launch Kaspersky and click "Settings."
Step 2
Click "Protection Center."
Step 3
Click "Settings" and toggle the Anti-Banner switch to "On."

Remove Sites From Blacklist
Step 1
Click "Protection Center."
Step 2
Click "Settings" and select "Anti-Banner."
Step 3
Click "Configure Blocked URLs."
Step 4
Select the blocked URL you wish to unblock and click "Remove."

Add Sites to Whitelist
Step 1
Click "Protection Center."
Step 2
Click "Settings" and select "Anti-Banner."
Step 3
Click "Configure Allowed URLs."
Step 4
Click "Add."
Step 5
Type the domain name surrounded by a pair of asterisks or type the IP address of the site you want to allow. For example, type "*domain.com*" or "123.45.78.9" without the quotation marks.
Step 6
Select "Active" from the Status menu.
Step 7
Click "Add."
0
 
LVL 7

Author Comment

by:weikelbob
ID: 41837994
I think it's kasperspy. I disabled it and restarted my computer and I could immediately access Moz. Don't know for sure yet. Where do I go in kasperspy to make the right changes. I couldn't follow you guys directions. I've attached a screenshot of the preferences.
kasperspy-where-do-I-go-next.png
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LVL 65

Assisted Solution

by:btan
btan earned 1000 total points (awarded by participants)
ID: 41837995
If it is the firewall then a exception should be created for the domain if other sites browsing is alright.
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LVL 65

Expert Comment

by:btan
ID: 41865728
As suggested in the checks and options.
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