Solved

Firwalls/preferences/settings mac blocking use of specific website

Posted on 2016-10-08
7
44 Views
Last Modified: 2016-10-30
Hello,

Because of settings and firewalls I cannot access all the features of this website:

www.moz.com

I have an expensive subscription with them and can't get in except once and a while (it's intermittent)

They checked it out and said it was localized to my machine.

My phone's access seems fine.

Here's their instructions form Moz.com, can you help?:

Some steps you can do to quickly isolate your machine.

Log out of your user account for your Mac and try to login access through a guest user account.

Disable software firewalls (system preferences, anti-virus, etc).

Disable hardware firewalls (router)

Note:

I cannot figure out how to login as a guest.
I am running kaspersky internet security.
Running OS X El Capitan Version 10.11.6
Mac Mini late 2014 2.6 GHz Intel Core i5 16 GB
Running Centurylink with a centurylink motom C1000Z

Let me know what information you need.

Thanks!
0
Comment
Question by:weikelbob
7 Comments
 
LVL 53

Accepted Solution

by:
strung earned 125 total points (awarded by participants)
ID: 41835313
Disable Kaspersky and see if that solves your problem. If it does, you know it is the Kaspersky firewall that is causing the problem and you need either to figure out how to get Kaspersky to allow this site or turn it off altogether.
0
 
LVL 13

Assisted Solution

by:Michael Machie
Michael Machie earned 125 total points (awarded by participants)
ID: 41835345
Pop up blockers can also cause this behavior.
0
 
LVL 7

Author Comment

by:weikelbob
ID: 41835386
It happens on all my browsers - Firefox, Safari, Chrome, and it happened all of a sudden to all 3
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 63

Assisted Solution

by:btan
btan earned 250 total points (awarded by participants)
ID: 41835548
I believe the so called "guest user" is just to say login to another user in that same OSX machine. May want to try add the website into whitelist to see if it still be blocked..e.g.
Enable Anti-Banner

Step 1
Launch Kaspersky and click "Settings."
Step 2
Click "Protection Center."
Step 3
Click "Settings" and toggle the Anti-Banner switch to "On."

Remove Sites From Blacklist
Step 1
Click "Protection Center."
Step 2
Click "Settings" and select "Anti-Banner."
Step 3
Click "Configure Blocked URLs."
Step 4
Select the blocked URL you wish to unblock and click "Remove."

Add Sites to Whitelist
Step 1
Click "Protection Center."
Step 2
Click "Settings" and select "Anti-Banner."
Step 3
Click "Configure Allowed URLs."
Step 4
Click "Add."
Step 5
Type the domain name surrounded by a pair of asterisks or type the IP address of the site you want to allow. For example, type "*domain.com*" or "123.45.78.9" without the quotation marks.
Step 6
Select "Active" from the Status menu.
Step 7
Click "Add."
0
 
LVL 7

Author Comment

by:weikelbob
ID: 41837994
I think it's kasperspy. I disabled it and restarted my computer and I could immediately access Moz. Don't know for sure yet. Where do I go in kasperspy to make the right changes. I couldn't follow you guys directions. I've attached a screenshot of the preferences.
kasperspy-where-do-I-go-next.png
0
 
LVL 63

Assisted Solution

by:btan
btan earned 250 total points (awarded by participants)
ID: 41837995
If it is the firewall then a exception should be created for the domain if other sites browsing is alright.
0
 
LVL 63

Expert Comment

by:btan
ID: 41865728
As suggested in the checks and options.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We could spend the next millennium discussing the differences of the Mac and Windows platforms. The next century will continue to have fanatics on both side of the equation and neither side will win the war. However, that’s not why we are here. W…
A lot of new and distinct gadgets are making their appearance every other day. The latest gadget that has wooed the attention of all gadget lovers and non gadget lovers alike is the Smartwatch. This tiny gadget is capable of offering live access to …
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question