Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Firwalls/preferences/settings mac blocking use of specific website

Posted on 2016-10-08
7
Medium Priority
?
82 Views
Last Modified: 2016-10-30
Hello,

Because of settings and firewalls I cannot access all the features of this website:

www.moz.com

I have an expensive subscription with them and can't get in except once and a while (it's intermittent)

They checked it out and said it was localized to my machine.

My phone's access seems fine.

Here's their instructions form Moz.com, can you help?:

Some steps you can do to quickly isolate your machine.

Log out of your user account for your Mac and try to login access through a guest user account.

Disable software firewalls (system preferences, anti-virus, etc).

Disable hardware firewalls (router)

Note:

I cannot figure out how to login as a guest.
I am running kaspersky internet security.
Running OS X El Capitan Version 10.11.6
Mac Mini late 2014 2.6 GHz Intel Core i5 16 GB
Running Centurylink with a centurylink motom C1000Z

Let me know what information you need.

Thanks!
0
Comment
Question by:weikelbob
7 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points (awarded by participants)
ID: 41835313
Disable Kaspersky and see if that solves your problem. If it does, you know it is the Kaspersky firewall that is causing the problem and you need either to figure out how to get Kaspersky to allow this site or turn it off altogether.
0
 
LVL 13

Assisted Solution

by:Michael Machie
Michael Machie earned 500 total points (awarded by participants)
ID: 41835345
Pop up blockers can also cause this behavior.
0
 
LVL 7

Author Comment

by:weikelbob
ID: 41835386
It happens on all my browsers - Firefox, Safari, Chrome, and it happened all of a sudden to all 3
0
The Lifecycle Approach to Managing Security Policy

Managing application connectivity and security policies can be achieved more effectively when following a framework that automates repeatable processes and ensures that the right activities are performed in the right order.

 
LVL 65

Assisted Solution

by:btan
btan earned 1000 total points (awarded by participants)
ID: 41835548
I believe the so called "guest user" is just to say login to another user in that same OSX machine. May want to try add the website into whitelist to see if it still be blocked..e.g.
Enable Anti-Banner

Step 1
Launch Kaspersky and click "Settings."
Step 2
Click "Protection Center."
Step 3
Click "Settings" and toggle the Anti-Banner switch to "On."

Remove Sites From Blacklist
Step 1
Click "Protection Center."
Step 2
Click "Settings" and select "Anti-Banner."
Step 3
Click "Configure Blocked URLs."
Step 4
Select the blocked URL you wish to unblock and click "Remove."

Add Sites to Whitelist
Step 1
Click "Protection Center."
Step 2
Click "Settings" and select "Anti-Banner."
Step 3
Click "Configure Allowed URLs."
Step 4
Click "Add."
Step 5
Type the domain name surrounded by a pair of asterisks or type the IP address of the site you want to allow. For example, type "*domain.com*" or "123.45.78.9" without the quotation marks.
Step 6
Select "Active" from the Status menu.
Step 7
Click "Add."
0
 
LVL 7

Author Comment

by:weikelbob
ID: 41837994
I think it's kasperspy. I disabled it and restarted my computer and I could immediately access Moz. Don't know for sure yet. Where do I go in kasperspy to make the right changes. I couldn't follow you guys directions. I've attached a screenshot of the preferences.
kasperspy-where-do-I-go-next.png
0
 
LVL 65

Assisted Solution

by:btan
btan earned 1000 total points (awarded by participants)
ID: 41837995
If it is the firewall then a exception should be created for the domain if other sites browsing is alright.
0
 
LVL 65

Expert Comment

by:btan
ID: 41865728
As suggested in the checks and options.
0

Featured Post

Managing Security Policy in a Changing Environment

The enterprise network environment is evolving rapidly as companies extend their physical data centers to embrace cloud computing and software-defined networking. This new reality means that the challenge of managing the security policy is much more dynamic and complex.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In threads here at EE, each comment has a unique Identifier (ID). It is easy to get the full path for an ID via the right-click context menu. However, we often want to post a short link within a thread rather than the full link. This article shows a…
Most folks would know the basics of how Dropbox works, so that’s not the purpose of this article. Security is what it’s all about, so here I’ll share how I choose to secure my Dropbox Account and the Data it contains.
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question