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Iphone 6s - Cut and paste folders from phone to PC - Now texting doesn't work correctly

My friend could not get photos to be transferred and removed from her phone. So we connected it to her PC and then Cut and Pasted all of the folders onto a folder in her PC. Now, she cannot search or start a new text with the "new message" box in the top right for texting. She must go to her contacts and click there. The names also do not appear next to the phone numbers within the contacts.

I thought the folders visible on a PC only contained photos and videos. What folder contains the relevant files that are affecting contacts and texting?

John

First, always COPY and Paste, not MOVE.

Second, locate the folders on the PC that do not contain photos and videos and copy them back to the iPhone.

snowbdr

ASKER

Her phone was full and other attempts she made to copy and remove the files weren't working.

Do you know what folder or what file has the contact info? Or maybe the file extension so I can search for that?

John

You know what folders you moved. Copy back all the folders without photos and videos. I have no way of knowing what you moved in the first place.

If you have the photos, it may be fastest to do a full reset of the phone and set it up again so that it will work properly.

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akahan

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snowbdr

ASKER

Thanks! That worked. I had never heard of that method before.