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Client is not authenticated to VMware Inventory Service.

Posted on 2016-10-09
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Last Modified: 2016-10-16
Hey guys.

On 5.5. Encountering the following when connecting to the Web Client. All users affected.

Have tried restarting the IS service, re-registering vC with the IS and resetting the IS DB. Still no change.

I did note a lot of the following in the logs:

Authenticate-Challenge Token header missing

Could be related to a certs issue? Any ideas?

Thanks!
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Question by:Geronimo Finch
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6 Comments
 
LVL 119
ID: 41835988
Is this a new installation?

If you logon with old legacy vSphere Client?

Does it work?
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Author Comment

by:Geronimo Finch
ID: 41836437
Hey Andrew. Installed over a year ago as an upgrade.
Works fine with the Desktop Client but all users affected with the Web Client.
Thanks, as always, for any pointers.
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LVL 119

Accepted Solution

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Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 41836616
I would check all services running and event logs and SSO logs
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LVL 19

Expert Comment

by:compdigit44
ID: 41845891
What changes have been made in the environment recently? Also is the the vcenter appliance or Windows based
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LVL 119
ID: 41845901
Probably another broken Windows vCenter Server!

Windoze Updates!
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Author Comment

by:Geronimo Finch
ID: 41846102
It was Windows alright!

Just reinstalled the Web Client.
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