Solved

Widnows 10 Button doesn't work or Cortana

Posted on 2016-10-09
13
64 Views
Last Modified: 2016-11-03
I have now two windows 10 systems that this is happening.  I tried system restore and it failed.

Any advice?
0
Comment
Question by:cheto06
  • 5
  • 4
  • 2
  • +2
13 Comments
 
LVL 91

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 41836070
What have you done so far?

Open cmd.exe with Run as Administrator (navigate to c:\windows\system32 if need be to get to cmd.exe) and run SFC /SCANNOW. Allow to complete, shut down, start up and test. Does that solve the problem?

If not, you may need to run a Repair Install from the Media Creation Link.

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
0
 

Author Comment

by:cheto06
ID: 41836117
Ive done all kinds of solutions out there but nothing works.  When I click on Update Now i get only one option to save. Do I save then run?
0
 

Author Comment

by:cheto06
ID: 41836118
Actually it wont work it says I am already on the latest build. :(
0
 
LVL 91

Expert Comment

by:John Hurst
ID: 41836136
Try reinstalling Windows 10 from the Media Creation Link I posted.
1
 
LVL 3

Expert Comment

by:Uttam Kumar
ID: 41836333
Have you tried to reinstall your Metro/Modern apps?
0
 
LVL 1

Expert Comment

by:Dan Dhillon
ID: 41836429
hi,

I had same issue, I just reverted back to win 7.
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 
LVL 53

Expert Comment

by:McKnife
ID: 41836430
0
 

Author Comment

by:cheto06
ID: 41840764
Ok this is getting frustrating.
I've installed windows 10 from the link John Hurst suggested and no luck.
Start Button doesn't work, Cortana doesn't work and Edge doen't run.

I've also run the command  McKife suggests : Get-AppXPackage | Remove-AppxPackage
rebooted the system and no luck either.

Anything else please. My customer is getting anxious.   They run a bunch of apps like QB, so they don't want to reinstall as downtime will be a lot of.

thanks,
0
 

Author Comment

by:cheto06
ID: 41840769
BTW- I've also created a new user and under that user the same problem. I don't run in a domain environment.

Thanks,
0
 
LVL 91

Expert Comment

by:John Hurst
ID: 41840822
If you reinstalled Windows 10 from the Media Creation Link and tried a different Windows User account, then you will need to take some more drastic action (assuming your machine is capable of running Windows 10 as not all machines are capable).

Make a complete backup of the machine. All data, email, documents, favourites and so on.

Back to the Media Creation Link:

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Nothing.

This is a fresh install.  Restore applications and data after installing Windows fresh.
0
 
LVL 53

Expert Comment

by:McKnife
ID: 41840991
You said you don't want to reinstall, so let's give my suggestion another try by asking: "who executed these commands?" - was it the same user that had the problem or was it some other user (the admin maybe)? Because it needs to be the very user that has the problem.
And after executing, please execute the left half of the command once more (get-appxpackage) and quote the output.
0
 
LVL 91

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41861211
Did you try my most recent comment (bare metal reinstall) or McKnife's most recent comment. Please do not abandon your question .
0
 
LVL 91

Expert Comment

by:John Hurst
ID: 41872819
Thank you for following up.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

943 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

4 Experts available now in Live!

Get 1:1 Help Now