Solved

WINDOWS 10 INDEXING

Posted on 2016-10-10
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Last Modified: 2016-10-29
upgraded from windows 7 to windows 10 -all works
tried to upgrade for Windows 10 anniversary edition- did not work
still using Windows 10
installed office 365-
all works except indexing which is stuck on 70,014 items to index and has been for 3 days.
Microsoft says go to HP as the problem is with their configuration of the mother board.
I also had this problem when I upgraded to Windows 10 which MS fixed.
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Question by:mikovitz
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6 Comments
 
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John Hurst earned 500 total points (awarded by participants)
ID: 41837138
Indexing works fine in a properly running Windows 10 machine.

There is now a couple of rollups past the Anniversary edition as well.

Check for BIOS, Chipset and Video drivers from HP and install these.  Then try a Repair Install.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Author Comment

by:mikovitz
ID: 41837522
how do you check the bios, chipset and video drivers? where and what is Media creation link?
are the steps:
1. Check Bios, chipset and video drivers
2. down load whatever corrects or updates them
3. go to media creation and do what?
4. run the windows 10 upgrade from the link you provided?

thanks I think what you are suggesting makes sense if I only knew how to do steps 1 and 3??
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LVL 94

Expert Comment

by:John Hurst
ID: 41837523
1. Go to the HP Support site, put your model / serial number in and you should find the main drivers there.

3. Media Creation Link is posted above in my post.

I am suggesting updating drivers and reinstalling Windows 10 (using the Keep Everything option) to rebuild your system and correct the deficiencies
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Author Comment

by:mikovitz
ID: 41837570
what would be the main drivers? there are many items for an HP Probook 4540s
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LVL 94

Expert Comment

by:John Hurst
ID: 41837573
The 3 I listed above. BIOS, Chipset and Video. Updating these gives a good chance for the Anniversary Update to install properly.
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