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Outlook 2010 removing attachments after being viewed

Posted on 2016-10-11
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Last Modified: 2016-11-17
Hi,

We have an issue with a couple of Outlook 2010 clients.  If the users attaches some documents and then views them whilst in Outlook, so just double clicking the attachments to check they have attached the corrects one.   When they then send the document the attachments are either removed or corrupted?

Has anyone else come across this, only started in the last couple of weeks so I am guessing a windows update is to blame.
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Question by:Nick_D
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LVL 42

Expert Comment

by:Jackie Man
ID: 41838273
If your users do not do double clicking the attachments and send the document the attachments, no attachment are either removed or corrupted?

If it is the case, the attachments are still open and cannot send. Try to repair the application associated with the attachments.
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LVL 92

Expert Comment

by:John Hurst
ID: 41838274
No, we have not seen that at all.

What operating system are you using?

Try a Repair of Office (from Programs and Features)

If that does not work, set up a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
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Author Comment

by:Nick_D
ID: 41856545
Neither of these were the issue.  Docs opened and closed for 5 minutes then sent so certain the file is closed before being sent.
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LVL 42

Expert Comment

by:Jackie Man
ID: 41856558
Try OutlookTempCleaner to clean the secure temp folder for attachments.

https://www.howto-outlook.com/products/outlooktempcleaner.htm
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LVL 92

Expert Comment

by:John Hurst
ID: 41856789
Now it is time to do a Repair Install on the operating system. It depends what Operating System you are using.
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Author Comment

by:Nick_D
ID: 41877655
Any other suggestions?  I am not sure how reinstalling the OS could solve the attachment issue and the temp cleaner had no effect?
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LVL 92

Expert Comment

by:John Hurst
ID: 41877665
I am not sure how reinstalling the OS could solve the attachment issue  <-- Could help if there is operating system damage causing the issue.

Also, try a new Windows User Profile as suggested above.
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Accepted Solution

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Nick_D earned 0 total points
ID: 41884826
Reset the mail format to HTML and the problem was solved. No attachments are disappearing after being sent.
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LVL 92

Expert Comment

by:John Hurst
ID: 41884833
Interesting. For anyone reading, you CAN have attachments with Text Emails as well as HTML. I do both with no issues.
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Author Comment

by:Nick_D
ID: 41884838
Completely irrelevant?  This solved an intermittent issue, nothing to do with if you can send attachments with plain text emails?!
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LVL 92

Expert Comment

by:John Hurst
ID: 41884841
My point was email format (for me and clients) has nothing do with attachments
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Author Closing Comment

by:Nick_D
ID: 41891142
This resolved the issue
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