Solved

Outlook 2010 removing attachments after being viewed

Posted on 2016-10-11
12
26 Views
Last Modified: 2016-11-17
Hi,

We have an issue with a couple of Outlook 2010 clients.  If the users attaches some documents and then views them whilst in Outlook, so just double clicking the attachments to check they have attached the corrects one.   When they then send the document the attachments are either removed or corrupted?

Has anyone else come across this, only started in the last couple of weeks so I am guessing a windows update is to blame.
0
Comment
Question by:Nick_D
  • 5
  • 5
  • 2
12 Comments
 
LVL 41

Expert Comment

by:Jackie Man
ID: 41838273
If your users do not do double clicking the attachments and send the document the attachments, no attachment are either removed or corrupted?

If it is the case, the attachments are still open and cannot send. Try to repair the application associated with the attachments.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41838274
No, we have not seen that at all.

What operating system are you using?

Try a Repair of Office (from Programs and Features)

If that does not work, set up a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
0
 

Author Comment

by:Nick_D
ID: 41856545
Neither of these were the issue.  Docs opened and closed for 5 minutes then sent so certain the file is closed before being sent.
0
 
LVL 41

Expert Comment

by:Jackie Man
ID: 41856558
Try OutlookTempCleaner to clean the secure temp folder for attachments.

https://www.howto-outlook.com/products/outlooktempcleaner.htm
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41856789
Now it is time to do a Repair Install on the operating system. It depends what Operating System you are using.
0
 

Author Comment

by:Nick_D
ID: 41877655
Any other suggestions?  I am not sure how reinstalling the OS could solve the attachment issue and the temp cleaner had no effect?
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 90

Expert Comment

by:John Hurst
ID: 41877665
I am not sure how reinstalling the OS could solve the attachment issue  <-- Could help if there is operating system damage causing the issue.

Also, try a new Windows User Profile as suggested above.
0
 

Accepted Solution

by:
Nick_D earned 0 total points
ID: 41884826
Reset the mail format to HTML and the problem was solved. No attachments are disappearing after being sent.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41884833
Interesting. For anyone reading, you CAN have attachments with Text Emails as well as HTML. I do both with no issues.
0
 

Author Comment

by:Nick_D
ID: 41884838
Completely irrelevant?  This solved an intermittent issue, nothing to do with if you can send attachments with plain text emails?!
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41884841
My point was email format (for me and clients) has nothing do with attachments
0
 

Author Closing Comment

by:Nick_D
ID: 41891142
This resolved the issue
0

Featured Post

Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

Join & Write a Comment

Outlook Free & Paid Tools
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now