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Outlook 2010 removing attachments after being viewed

Hi,

We have an issue with a couple of Outlook 2010 clients.  If the users attaches some documents and then views them whilst in Outlook, so just double clicking the attachments to check they have attached the corrects one.   When they then send the document the attachments are either removed or corrupted?

Has anyone else come across this, only started in the last couple of weeks so I am guessing a windows update is to blame.
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Nick_D
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Nick_D
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1 Solution
 
Jackie ManCommented:
If your users do not do double clicking the attachments and send the document the attachments, no attachment are either removed or corrupted?

If it is the case, the attachments are still open and cannot send. Try to repair the application associated with the attachments.
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John HurstBusiness Consultant (Owner)Commented:
No, we have not seen that at all.

What operating system are you using?

Try a Repair of Office (from Programs and Features)

If that does not work, set up a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
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Nick_DAuthor Commented:
Neither of these were the issue.  Docs opened and closed for 5 minutes then sent so certain the file is closed before being sent.
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Jackie ManCommented:
Try OutlookTempCleaner to clean the secure temp folder for attachments.

https://www.howto-outlook.com/products/outlooktempcleaner.htm
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John HurstBusiness Consultant (Owner)Commented:
Now it is time to do a Repair Install on the operating system. It depends what Operating System you are using.
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Nick_DAuthor Commented:
Any other suggestions?  I am not sure how reinstalling the OS could solve the attachment issue and the temp cleaner had no effect?
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John HurstBusiness Consultant (Owner)Commented:
I am not sure how reinstalling the OS could solve the attachment issue  <-- Could help if there is operating system damage causing the issue.

Also, try a new Windows User Profile as suggested above.
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Nick_DAuthor Commented:
Reset the mail format to HTML and the problem was solved. No attachments are disappearing after being sent.
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John HurstBusiness Consultant (Owner)Commented:
Interesting. For anyone reading, you CAN have attachments with Text Emails as well as HTML. I do both with no issues.
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Nick_DAuthor Commented:
Completely irrelevant?  This solved an intermittent issue, nothing to do with if you can send attachments with plain text emails?!
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John HurstBusiness Consultant (Owner)Commented:
My point was email format (for me and clients) has nothing do with attachments
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Nick_DAuthor Commented:
This resolved the issue
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