One of our users has a MS Surface Pro 4 with Windows 10 Professional. The Surface is up to date with all MS updates. The user also has a Fujitsu ScanSnap S1500 that he has used previously. Despite multiple attempts, I cannot get the ScanSnap to consistently, successfully connect to his system. I have uninstalled the ScanSnap manager software, and reinstalled it from the link below:
The install completes with no errors. In spite of this, however, the ScanSnap manager software continues to show the blue icon with a red line through it when attempting to connect the scanner to the computer. I've also tried different USB ports on the computer, a different USB cable, etc. This has been an ongoing problem, and I have, on rare occasion, found that the scanner is successfully connected to the computer, but it will not stay connected. The scanner model is end of life, so I have few, if any, support options through Fujitsu. I would just like to know if anyone has successfully connected this specific scanner model to a MS Surface Pro 4, and if so, were there any particular (potentially undocumented) steps that needed to be taken?
Thank you in advance,