troubleshooting Question

ShoreTel - Set up live operator as main number instead of Auto Attendant

Avatar of Dan Lindner
Dan Lindner asked on
Voice Over IP
13 Comments1 Solution163 ViewsLast Modified:
Hello,
My employer has a ShoreTel phone system with an Auto Attendant set up as the main number. We would like to set it up so that a live operator (our receptionist) is the main number for inbound calls rather than the Auto Attendant. If the receptionist is busy/no answer after 3 rings, it should route to the auto attendant. I have a hunt group created to accomplish this, but I can't figure out how to make the hunt group extension the main number. Help!!
Thanks in advance,
Dan
ASKER CERTIFIED SOLUTION
Dan Lindner

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