ShoreTel - Set up live operator as main number instead of Auto Attendant

Hello,
My employer has a ShoreTel phone system with an Auto Attendant set up as the main number. We would like to set it up so that a live operator (our receptionist) is the main number for inbound calls rather than the Auto Attendant. If the receptionist is busy/no answer after 3 rings, it should route to the auto attendant. I have a hunt group created to accomplish this, but I can't figure out how to make the hunt group extension the main number. Help!!
Thanks in advance,
Dan
Dan LindnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Gary DewrellSenior Network AdministratorCommented:
Under administration, Trunks, Trunk Groups. Edit your Main trunk group and look at the field named Destination.
0
Dan LindnerAuthor Commented:
@Gary Dewrell -
I tried this, but it isn't working. Calls still go to the Auto Attendant. Is there any reason you know of that this would not work? Does it take effect immediately? Shoretel-Trunk-config.JPG
0
Gary DewrellSenior Network AdministratorCommented:
Click the DNIS button and see if you have an entry for your main number.
0
Fundamentals of JavaScript

Learn the fundamentals of the popular programming language JavaScript so that you can explore the realm of web development.

Dan LindnerAuthor Commented:
@Gary Dewrell - Clicking on the "Edit DNIS Map" button, there is no DNIS set up.
0
Gary DewrellSenior Network AdministratorCommented:
The only other place I can think of that would affect this is route points.
Do you have any route points configured?
0
Dan LindnerAuthor Commented:
No route points are configured.
0
Gary DewrellSenior Network AdministratorCommented:
Can you show the screen for 755 Front Desk huntgroup please.
0
Dan LindnerAuthor Commented:
Note: clicking on "Edit DNIS Map" on this screen produces a message stating that "There are no trunk groups configured with DNIS capability". FYI

Shoretel-Hunt-Group-config.JPG
0
Gary DewrellSenior Network AdministratorCommented:
Do you only have one trunk group?  Everything you have showed looks correct.
My configuration is slightly different as I use DNIS.
0
Gary DewrellSenior Network AdministratorCommented:
Take a look at this. I see you are in an area code that starts with 9.

https://support.shoretel.com/kb/view.php?id=kA11A000000H6Y6SAK
0
Dan LindnerAuthor Commented:
I was finally able to get this resolved. What I had to do was uncheck the DID Range box on the Auto Attendant page, then check the DID Range box on the Hunt Group page, and select our main number in the drop down box for DID Range. Thanks for the help! =)
Dan
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gary DewrellSenior Network AdministratorCommented:
Glad to hear it. Have a blessed day!
0
Dan LindnerAuthor Commented:
Found solution elsewhere.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.