Solved

ShoreTel - Set up live operator as main number instead of Auto Attendant

Posted on 2016-10-11
13
15 Views
Last Modified: 2016-11-06
Hello,
My employer has a ShoreTel phone system with an Auto Attendant set up as the main number. We would like to set it up so that a live operator (our receptionist) is the main number for inbound calls rather than the Auto Attendant. If the receptionist is busy/no answer after 3 rings, it should route to the auto attendant. I have a hunt group created to accomplish this, but I can't figure out how to make the hunt group extension the main number. Help!!
Thanks in advance,
Dan
0
Comment
Question by:Dan Lindner
  • 7
  • 6
13 Comments
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41838666
Under administration, Trunks, Trunk Groups. Edit your Main trunk group and look at the field named Destination.
0
 

Author Comment

by:Dan Lindner
ID: 41838683
@Gary Dewrell -
I tried this, but it isn't working. Calls still go to the Auto Attendant. Is there any reason you know of that this would not work? Does it take effect immediately? Shoretel-Trunk-config.JPG
0
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41838688
Click the DNIS button and see if you have an entry for your main number.
0
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 

Author Comment

by:Dan Lindner
ID: 41838695
@Gary Dewrell - Clicking on the "Edit DNIS Map" button, there is no DNIS set up.
0
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41838698
The only other place I can think of that would affect this is route points.
Do you have any route points configured?
0
 

Author Comment

by:Dan Lindner
ID: 41838702
No route points are configured.
0
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41838722
Can you show the screen for 755 Front Desk huntgroup please.
0
 

Author Comment

by:Dan Lindner
ID: 41838734
Note: clicking on "Edit DNIS Map" on this screen produces a message stating that "There are no trunk groups configured with DNIS capability". FYI

Shoretel-Hunt-Group-config.JPG
0
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41838846
Do you only have one trunk group?  Everything you have showed looks correct.
My configuration is slightly different as I use DNIS.
0
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41838858
Take a look at this. I see you are in an area code that starts with 9.

https://support.shoretel.com/kb/view.php?id=kA11A000000H6Y6SAK
0
 

Accepted Solution

by:
Dan Lindner earned 0 total points
ID: 41848438
I was finally able to get this resolved. What I had to do was uncheck the DID Range box on the Auto Attendant page, then check the DID Range box on the Hunt Group page, and select our main number in the drop down box for DID Range. Thanks for the help! =)
Dan
0
 
LVL 12

Expert Comment

by:Gary Dewrell
ID: 41848473
Glad to hear it. Have a blessed day!
0
 

Author Closing Comment

by:Dan Lindner
ID: 41875984
Found solution elsewhere.
0

Featured Post

3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
UC540 Upgrade 2 51
Simplest RTP QoS for Ethernet WAN Cisco 2 57
Cisco CUCM 10 reporting on AAR 2 74
Looking to move to a new VOIP company 6 81
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question