ShoreTel - Set up live operator as main number instead of Auto Attendant

Hello,
My employer has a ShoreTel phone system with an Auto Attendant set up as the main number. We would like to set it up so that a live operator (our receptionist) is the main number for inbound calls rather than the Auto Attendant. If the receptionist is busy/no answer after 3 rings, it should route to the auto attendant. I have a hunt group created to accomplish this, but I can't figure out how to make the hunt group extension the main number. Help!!
Thanks in advance,
Dan
Dan LindnerAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
Dan LindnerConnect With a Mentor Author Commented:
I was finally able to get this resolved. What I had to do was uncheck the DID Range box on the Auto Attendant page, then check the DID Range box on the Hunt Group page, and select our main number in the drop down box for DID Range. Thanks for the help! =)
Dan
0
 
Gary DewrellSenior Network AdministratorCommented:
Under administration, Trunks, Trunk Groups. Edit your Main trunk group and look at the field named Destination.
0
 
Dan LindnerAuthor Commented:
@Gary Dewrell -
I tried this, but it isn't working. Calls still go to the Auto Attendant. Is there any reason you know of that this would not work? Does it take effect immediately? Shoretel-Trunk-config.JPG
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
Gary DewrellSenior Network AdministratorCommented:
Click the DNIS button and see if you have an entry for your main number.
0
 
Dan LindnerAuthor Commented:
@Gary Dewrell - Clicking on the "Edit DNIS Map" button, there is no DNIS set up.
0
 
Gary DewrellSenior Network AdministratorCommented:
The only other place I can think of that would affect this is route points.
Do you have any route points configured?
0
 
Dan LindnerAuthor Commented:
No route points are configured.
0
 
Gary DewrellSenior Network AdministratorCommented:
Can you show the screen for 755 Front Desk huntgroup please.
0
 
Dan LindnerAuthor Commented:
Note: clicking on "Edit DNIS Map" on this screen produces a message stating that "There are no trunk groups configured with DNIS capability". FYI

Shoretel-Hunt-Group-config.JPG
0
 
Gary DewrellSenior Network AdministratorCommented:
Do you only have one trunk group?  Everything you have showed looks correct.
My configuration is slightly different as I use DNIS.
0
 
Gary DewrellSenior Network AdministratorCommented:
Take a look at this. I see you are in an area code that starts with 9.

https://support.shoretel.com/kb/view.php?id=kA11A000000H6Y6SAK
0
 
Gary DewrellSenior Network AdministratorCommented:
Glad to hear it. Have a blessed day!
0
 
Dan LindnerAuthor Commented:
Found solution elsewhere.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.