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ShoreTel - Set up live operator as main number instead of Auto Attendant
Hello,
My employer has a ShoreTel phone system with an Auto Attendant set up as the main number. We would like to set it up so that a live operator (our receptionist) is the main number for inbound calls rather than the Auto Attendant. If the receptionist is busy/no answer after 3 rings, it should route to the auto attendant. I have a hunt group created to accomplish this, but I can't figure out how to make the hunt group extension the main number. Help!!
Thanks in advance,
Dan
My employer has a ShoreTel phone system with an Auto Attendant set up as the main number. We would like to set it up so that a live operator (our receptionist) is the main number for inbound calls rather than the Auto Attendant. If the receptionist is busy/no answer after 3 rings, it should route to the auto attendant. I have a hunt group created to accomplish this, but I can't figure out how to make the hunt group extension the main number. Help!!
Thanks in advance,
Dan
Voice Over IP
Last Comment
Dan Lindner
Under administration, Trunks, Trunk Groups. Edit your Main trunk group and look at the field named Destination.
ASKER
@Gary Dewrell -
I tried this, but it isn't working. Calls still go to the Auto Attendant. Is there any reason you know of that this would not work? Does it take effect immediately?![Shoretel-Trunk-config.JPG]()
I tried this, but it isn't working. Calls still go to the Auto Attendant. Is there any reason you know of that this would not work? Does it take effect immediately?
Click the DNIS button and see if you have an entry for your main number.
ASKER
@Gary Dewrell - Clicking on the "Edit DNIS Map" button, there is no DNIS set up.
The only other place I can think of that would affect this is route points.
Do you have any route points configured?
Do you have any route points configured?
ASKER
No route points are configured.
Can you show the screen for 755 Front Desk huntgroup please.
ASKER
Note: clicking on "Edit DNIS Map" on this screen produces a message stating that "There are no trunk groups configured with DNIS capability". FYI
![Shoretel-Hunt-Group-config.JPG]()
Do you only have one trunk group? Everything you have showed looks correct.
My configuration is slightly different as I use DNIS.
My configuration is slightly different as I use DNIS.
Take a look at this. I see you are in an area code that starts with 9.
https://support.shoretel.com/kb/view.php?id=kA11A000000H6Y6SAK
https://support.shoretel.com/kb/view.php?id=kA11A000000H6Y6SAK
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Glad to hear it. Have a blessed day!
ASKER
Found solution elsewhere.