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cant logon to windows 10

Posted on 2016-10-11
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Last Modified: 2016-11-07
i cannot get past logon screen to another profile.  i need to be the administrator of this computer.    Password was changed and user forgot it.

i need to logon as administrator to delete account and create another user.
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Question by:Georgeidp
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21 Comments
 
LVL 21

Assisted Solution

by:CompProbSolv
CompProbSolv earned 500 total points (awarded by participants)
ID: 41838871
Is it on a domain?

Is it using a Microsoft account as the login or a local name?

If it is a local name and not on a domain, you can use https://pogostick.net/~pnh/ntpasswd/bootdisk.html .

It says that it works up to Windows 8.1, but I'm near certain that I've used it with Windows 10.  My recollection is that it says that there is no password, but you still tell it to blank it and apply changes and it will work.  This does NOT work with Microsoft account logins, though.
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Author Comment

by:Georgeidp
ID: 41838898
no domain.    The person created a microsoft account and did not add another user just in case and make that user admin.   My problem  is i have one  user  with a microsoft account.  i want to get in and create a user with a local account.

User with microsoft account did not write down password or anything.  we tried all sorts of passwords.  this was a year back and they never wrote it down.
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LVL 21

Expert Comment

by:CompProbSolv
ID: 41838993
The usual solution is to try to log in to the Microsoft account on the web.  There are password reset methods there, but (of course) they require some sort of access that was originally set up.

Have you looked in C:\users to see if there are any other users configured?

The link I suggested may let you find a different account that you can use.
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Author Comment

by:Georgeidp
ID: 41840209
i just found out they do not have the power cord.  i was running on battery.  I cannot try anything until i get power.

Thanks

George
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LVL 1

Expert Comment

by:Deepak Prajapati
ID: 41840327
Hi Georgeidp first you need to change Administrator account password  make a boo-table win 10 device ( Flash drive or Cd/Dvd) then boot from that and go to repair your computer----> Troubleshoot------> Advance option ------> Command Prompt after opening type the below command.
1. C:\ or D:\ Drive letter ( In which the Operating system is installed)  
2.  cd windows\system32
3. rename osk.exe osk.old
4. rename cmd.exe osk.exe
5. exit
after exiting restart you system (do not boot from your bootable device) after restarting  click on ease of access logo and select on screen keyboard it will open CMD prompt where you need to type few command.
1. net user ( this command will show you all created user account on your system)
2. net user administrator * (you can select your other user name also for resetting the password i'm selecting administrator user name for reseting)
3. type the password which you want to assign for your administrator and retype password for confirm and close the command prompt window.
and login to your administrator account.
after login you need to delete osk.old and osk.exe file from c:\windows\system32 path.
plz... let me know if there is any query regarding resetting  password.
Thank you.
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LVL 21

Expert Comment

by:CompProbSolv
ID: 41840617
@Deepak:
Does that work when his login is a Microsoft account?  I thought that was only for local accounts.

He has implied (though not checked yet) that there are no other accounts configured on this computer.
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Author Comment

by:Georgeidp
ID: 41840623
it has no local accounts, only microsoft account  (1 only)
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LVL 21

Expert Comment

by:CompProbSolv
ID: 41840738
Did you confirm that by looking at C:\users or is that what you have been told?

If there is a local Administrator account, the software from the link I sent will see it and you'll be able to enable it (if disabled) and to clear the password.
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LVL 30

Expert Comment

by:masnrock
ID: 41841737
Follow what CompProbSolv has mentioned. Won't hurt anything.
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Author Comment

by:Georgeidp
ID: 41841822
cannot get past logon screen
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LVL 30

Expert Comment

by:masnrock
ID: 41841830
Did you try the software mentioned?
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Author Comment

by:Georgeidp
ID: 41841842
battery is dead on computer,  waiting to power strip
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LVL 30

Expert Comment

by:masnrock
ID: 41841867
Did you at least make the boot disk? When you use it, you'll be able to enable the default Administrator account as well as reset or blank out the password.
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Author Comment

by:Georgeidp
ID: 41841880
This computer was users and i have no idea what that did.  they are using it for work, and i am sure none of this was done.
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LVL 30

Expert Comment

by:masnrock
ID: 41846765
It also sounds like you need to get some IT policies and standards in place to prevent scenarios like this in the future as well.
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Author Comment

by:Georgeidp
ID: 41846843
We have them in place but this computer was not ours.   They were using it to work with some  of our sales dept.   Believe me  we always put on a administrator account and we use a nas with passwords.

Its a real bear, we might wind up re-installing the oS.  Call Microsoft and they do not have a plan in place to deal with this type of user.
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LVL 30

Assisted Solution

by:masnrock
masnrock earned 500 total points (awarded by participants)
ID: 41846850
Did you try the program that CompProbSolv had mentioned? I happen to prefer Active@ Password Changer, but you have to pay for the program before you can actually reset passwords (it will detect the accounts for you).
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Author Comment

by:Georgeidp
ID: 41846881
it says its designed to reset local password and administrator password.  i cannot see the admin account on this laptop.  Only the  user at a microsoft account.
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LVL 30

Assisted Solution

by:masnrock
masnrock earned 500 total points (awarded by participants)
ID: 41846906
It is disabled by default, which is why you don't see it when you boot Windows. You have to use the program. Download the ISO and create a disc from it. Boot the laptop from that disc, and you will be able to enable the local admin account, as well as blank out its password.

Basically, go through using Offline Windows first. If that doesn't work, then you may need to reinstall the OS.
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Accepted Solution

by:
Georgeidp earned 1000 total points (awarded by participants)
ID: 41850758
Sorry for the delay .   Took the hard drive out and retrived all the info.  Reinstalled the OS and it now has a  admin admin and a user.  They were happy i got the info off of it.

Thanks for all your help.
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LVL 30

Expert Comment

by:masnrock
ID: 41876846
Solutions were provided, poster decided to reinstall OS instead.
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