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cant logon to windows 10

i cannot get past logon screen to another profile.  i need to be the administrator of this computer.    Password was changed and user forgot it.

i need to logon as administrator to delete account and create another user.
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Georgeidp
Asked:
Georgeidp
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4 Solutions
 
CompProbSolvCommented:
Is it on a domain?

Is it using a Microsoft account as the login or a local name?

If it is a local name and not on a domain, you can use https://pogostick.net/~pnh/ntpasswd/bootdisk.html .

It says that it works up to Windows 8.1, but I'm near certain that I've used it with Windows 10.  My recollection is that it says that there is no password, but you still tell it to blank it and apply changes and it will work.  This does NOT work with Microsoft account logins, though.
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GeorgeidpAuthor Commented:
no domain.    The person created a microsoft account and did not add another user just in case and make that user admin.   My problem  is i have one  user  with a microsoft account.  i want to get in and create a user with a local account.

User with microsoft account did not write down password or anything.  we tried all sorts of passwords.  this was a year back and they never wrote it down.
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CompProbSolvCommented:
The usual solution is to try to log in to the Microsoft account on the web.  There are password reset methods there, but (of course) they require some sort of access that was originally set up.

Have you looked in C:\users to see if there are any other users configured?

The link I suggested may let you find a different account that you can use.
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GeorgeidpAuthor Commented:
i just found out they do not have the power cord.  i was running on battery.  I cannot try anything until i get power.

Thanks

George
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Deepak PrajapatiCommented:
Hi Georgeidp first you need to change Administrator account password  make a boo-table win 10 device ( Flash drive or Cd/Dvd) then boot from that and go to repair your computer----> Troubleshoot------> Advance option ------> Command Prompt after opening type the below command.
1. C:\ or D:\ Drive letter ( In which the Operating system is installed)  
2.  cd windows\system32
3. rename osk.exe osk.old
4. rename cmd.exe osk.exe
5. exit
after exiting restart you system (do not boot from your bootable device) after restarting  click on ease of access logo and select on screen keyboard it will open CMD prompt where you need to type few command.
1. net user ( this command will show you all created user account on your system)
2. net user administrator * (you can select your other user name also for resetting the password i'm selecting administrator user name for reseting)
3. type the password which you want to assign for your administrator and retype password for confirm and close the command prompt window.
and login to your administrator account.
after login you need to delete osk.old and osk.exe file from c:\windows\system32 path.
plz... let me know if there is any query regarding resetting  password.
Thank you.
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CompProbSolvCommented:
@Deepak:
Does that work when his login is a Microsoft account?  I thought that was only for local accounts.

He has implied (though not checked yet) that there are no other accounts configured on this computer.
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GeorgeidpAuthor Commented:
it has no local accounts, only microsoft account  (1 only)
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CompProbSolvCommented:
Did you confirm that by looking at C:\users or is that what you have been told?

If there is a local Administrator account, the software from the link I sent will see it and you'll be able to enable it (if disabled) and to clear the password.
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masnrockCommented:
Follow what CompProbSolv has mentioned. Won't hurt anything.
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GeorgeidpAuthor Commented:
cannot get past logon screen
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masnrockCommented:
Did you try the software mentioned?
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GeorgeidpAuthor Commented:
battery is dead on computer,  waiting to power strip
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masnrockCommented:
Did you at least make the boot disk? When you use it, you'll be able to enable the default Administrator account as well as reset or blank out the password.
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GeorgeidpAuthor Commented:
This computer was users and i have no idea what that did.  they are using it for work, and i am sure none of this was done.
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masnrockCommented:
It also sounds like you need to get some IT policies and standards in place to prevent scenarios like this in the future as well.
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GeorgeidpAuthor Commented:
We have them in place but this computer was not ours.   They were using it to work with some  of our sales dept.   Believe me  we always put on a administrator account and we use a nas with passwords.

Its a real bear, we might wind up re-installing the oS.  Call Microsoft and they do not have a plan in place to deal with this type of user.
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masnrockCommented:
Did you try the program that CompProbSolv had mentioned? I happen to prefer Active@ Password Changer, but you have to pay for the program before you can actually reset passwords (it will detect the accounts for you).
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GeorgeidpAuthor Commented:
it says its designed to reset local password and administrator password.  i cannot see the admin account on this laptop.  Only the  user at a microsoft account.
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masnrockCommented:
It is disabled by default, which is why you don't see it when you boot Windows. You have to use the program. Download the ISO and create a disc from it. Boot the laptop from that disc, and you will be able to enable the local admin account, as well as blank out its password.

Basically, go through using Offline Windows first. If that doesn't work, then you may need to reinstall the OS.
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GeorgeidpAuthor Commented:
Sorry for the delay .   Took the hard drive out and retrived all the info.  Reinstalled the OS and it now has a  admin admin and a user.  They were happy i got the info off of it.

Thanks for all your help.
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masnrockCommented:
Solutions were provided, poster decided to reinstall OS instead.
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