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Windows Server 2012 R2 (TS) spontaneous closes Explorer Windows

Posted on 2016-10-12
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Last Modified: 2016-11-26
Dear Experts,

I have a really vague issue regarding a User profile on a Terminal Server (Windows Server 2012 R2) fully patched.
1 user complains that on a regular basis his Windows Explorer windows are closed spontanously.
This user is working with 10 other coworkers and is the only one having this problem.

I am using redirected folders to a File Server for, contacts, Desktop, Documents, Downloads, Favorites, Links, Saved Games, Searches.

The rest is created on the TS itself.

The first thing i did was patched the entire server. and removed his profile on the Terminal server using the advanced system settings > Users Profiles. and let the user relogon.

Still the exact same problem.

I dont know where to start.

Any suggestions?
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Question by:jav_sevenofnine
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Expert Comment

by:Shaik M. Sajid
ID: 41839680
did you try the same user access on other machine ?

to make it sure the issue is not from the local machine of the user?
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Author Comment

by:jav_sevenofnine
ID: 41839943
The customer has only 1 terminal server. is it possible that the explorer screens in the terminal session being closed because of an client issue?
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LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 41840183
that's what to check that try the same client on another machine...

or check the event viewer on both server n client definitely I'll get the info.
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Accepted Solution

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jav_sevenofnine earned 0 total points
ID: 41846250
EVent viewer doesn't show anything.
So you think the thin client i use for this user is the problem for closing Explorer screens in terminal sessions. that sounds a little odd but i can give it a try and change the thin client.
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Author Closing Comment

by:jav_sevenofnine
ID: 41902187
Issue solved by edit the GPO drive mapping to update instead of replace.
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