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iPhone folder showing as empty

Posted on 2016-10-12
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Last Modified: 2016-10-31
When I plug my iphone 6 into my PC (windows 7) - when i click on internal storage - there is nothing present. I have tried allsorts - updating everything etc
I pressed Trust this computer

It worked temporarily and I could copy my photos over

Any ideas?
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Question by:Jaz Ali
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Expert Comment

by:Kyle Santos
ID: 41840543
Apple hides their files on their devices to prevent this kind of thing you're trying to do.  Ideally, they want you to use iTunes to manage the photos.

Display hidden files and folders:
  • Right-click the Windows Logo button and choose Open Windows Explorer.
  • Click Organize and choose Folder and Search Options.
  • Click the View tab, select Show hidden files and folders and then clear the checkbox for Hide protected system operating files.
https://community.intuit.com/articles/1021370-display-hidden-files-and-folders-or-search-for-files-using-windows

Now go to the internal storage.  Do the folders display showing the photos?
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Author Comment

by:Jaz Ali
ID: 41840772
Thanks for your respond Kyle
No unfortunately that hasn't worked. I tried that.

I'm trying it on my Windows laptop too and the same problem there
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Assisted Solution

by:Kyle Santos
Kyle Santos earned 250 total points (awarded by participants)
ID: 41841023
You're right.  I tried it on my computer and don't see it listed in My Computer.  I spoke with an Apple person and they kept pointing me to use iTunes and iCloud to sync my photos on my computer.  They would not elaborate on how to just access the iPhone by opening the storage and going to the camera roll to drag and drop photos from the iPhone to my desktop.  I guess that's just Apple being Apple and not wanting to show us how to grab photos simply off the device.

I read somewhere if you go to Devices & Printers and look for your iPhone it may be listed as 'Unspecified'.  If you right click and trouble shoot it that has proven to work for some people in the past.  Otherwise, I'm out of ideas!
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Accepted Solution

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Steven Wallace earned 250 total points (awarded by participants)
ID: 41841134
The easiest way to share data with iPhone is via the cloud. iCloud drive is a good option and you can access that on via icloud.com, Windows (with iCloud app) and macOS.
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