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phone won't hook up

Posted on 2016-10-12
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Last Modified: 2016-10-17
I have a Netgear wireless router that I use to hand out cable one internet in my home.  I CAN get my TV's, and laptop to connect to this router but when anyone with a smartphone tries to connect it says that the password is incorrect.  Any ideas?
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Question by:mkramer777
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Expert Comment

by:Scott C
ID: 41840369
Is there a particular brand of phone or is it all of them...Apple, Android, Windows, etc.?

What is the model of your router?  Does it have dual bands?  If it does try using another band.

Try changing the channel.

Also make sure you have updated the firmware.
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Author Comment

by:mkramer777
ID: 41840402
Any smartphone.  Iphone and Samsung phones will not hook up.  I have tried 2 iphones and 3 samsung phones.  All say the password is wrong.

I will check on the dual bands.
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Expert Comment

by:Uttam Kumar
ID: 41840481
Some things that you can check and try:

(a) Disable any power saving option on phone.
(b) Disable WPS in router.
(c) Try to reduce distance, be next to router and see what difference it makes.
(d) If MAC filter is enabled in router, disable it.
(e) Make 802.11 mode as BGN mixed.
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Author Comment

by:mkramer777
ID: 41840488
what does this mean?  
Make 802.11 mode as BGN mixed.
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Expert Comment

by:CompProbSolv
ID: 41840621
I would temporarily remove the password from the router and then try to connect with no password.  Assuming that works, put a very simple password in the router and try again.  Lastly, change the password to the one you want and try again.

This will help to pinpoint where the issue is.
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Accepted Solution

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mkramer777 earned 0 total points
ID: 41840843
Got this figured out.  The cable one guys who set up the router gave me the password for the router login not the password for internet access.  All is good.  What do I do with this question now?
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Expert Comment

by:Scott C
ID: 41840877
You can close it as you found the solution.
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Author Closing Comment

by:mkramer777
ID: 41846347
Found my own answer.
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