?
Solved

phone won't hook up

Posted on 2016-10-12
8
Medium Priority
?
38 Views
Last Modified: 2016-10-17
I have a Netgear wireless router that I use to hand out cable one internet in my home.  I CAN get my TV's, and laptop to connect to this router but when anyone with a smartphone tries to connect it says that the password is incorrect.  Any ideas?
0
Comment
Question by:mkramer777
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 31

Expert Comment

by:Scott C
ID: 41840369
Is there a particular brand of phone or is it all of them...Apple, Android, Windows, etc.?

What is the model of your router?  Does it have dual bands?  If it does try using another band.

Try changing the channel.

Also make sure you have updated the firmware.
0
 

Author Comment

by:mkramer777
ID: 41840402
Any smartphone.  Iphone and Samsung phones will not hook up.  I have tried 2 iphones and 3 samsung phones.  All say the password is wrong.

I will check on the dual bands.
0
 
LVL 4

Expert Comment

by:Uttam Kumar
ID: 41840481
Some things that you can check and try:

(a) Disable any power saving option on phone.
(b) Disable WPS in router.
(c) Try to reduce distance, be next to router and see what difference it makes.
(d) If MAC filter is enabled in router, disable it.
(e) Make 802.11 mode as BGN mixed.
0
Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

 

Author Comment

by:mkramer777
ID: 41840488
what does this mean?  
Make 802.11 mode as BGN mixed.
0
 
LVL 21

Expert Comment

by:CompProbSolv
ID: 41840621
I would temporarily remove the password from the router and then try to connect with no password.  Assuming that works, put a very simple password in the router and try again.  Lastly, change the password to the one you want and try again.

This will help to pinpoint where the issue is.
0
 

Accepted Solution

by:
mkramer777 earned 0 total points
ID: 41840843
Got this figured out.  The cable one guys who set up the router gave me the password for the router login not the password for internet access.  All is good.  What do I do with this question now?
0
 
LVL 31

Expert Comment

by:Scott C
ID: 41840877
You can close it as you found the solution.
0
 

Author Closing Comment

by:mkramer777
ID: 41846347
Found my own answer.
0

Featured Post

Bringing Advanced Authentication to the SMB Market

WatchGuard announces the acquisition of advanced authentication provider, Datablink, with one mission – to bring secure authentication to SMB, mid-market, and distributed enterprises with a cloud-based solution, ideal for resale via their established channel & MSSP community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We've been using the Cisco/Linksys RV042 for years as: - an internet Gateway - a site-to-site VPN device - a leased line site-to-site subnet-to-subnet interface (And, here I'm assuming that any RV0xx behaves the same way as an RV042.  So that's …
This article is a step by step guide on how to create a basic PTP link using Ubiquiti airOS devices. This guide can be used on the following Ubiquiti AirMAX devices. Nanostation, Bullets, AirBridge, Nanobeam, NanoBridge to name a few. Please review …
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question