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phone won't hook up

mkramer777
mkramer777 asked
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Last Modified: 2016-10-17
I have a Netgear wireless router that I use to hand out cable one internet in my home.  I CAN get my TV's, and laptop to connect to this router but when anyone with a smartphone tries to connect it says that the password is incorrect.  Any ideas?
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Scott CSenior Engineer
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Commented:
Is there a particular brand of phone or is it all of them...Apple, Android, Windows, etc.?

What is the model of your router?  Does it have dual bands?  If it does try using another band.

Try changing the channel.

Also make sure you have updated the firmware.

Author

Commented:
Any smartphone.  Iphone and Samsung phones will not hook up.  I have tried 2 iphones and 3 samsung phones.  All say the password is wrong.

I will check on the dual bands.
Uttam KumarTech Support Expert

Commented:
Some things that you can check and try:

(a) Disable any power saving option on phone.
(b) Disable WPS in router.
(c) Try to reduce distance, be next to router and see what difference it makes.
(d) If MAC filter is enabled in router, disable it.
(e) Make 802.11 mode as BGN mixed.

Author

Commented:
what does this mean?  
Make 802.11 mode as BGN mixed.
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Commented:
I would temporarily remove the password from the router and then try to connect with no password.  Assuming that works, put a very simple password in the router and try again.  Lastly, change the password to the one you want and try again.

This will help to pinpoint where the issue is.
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Scott CSenior Engineer
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Commented:
You can close it as you found the solution.

Author

Commented:
Found my own answer.

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