PDF links

Posted on 2016-10-12
Medium Priority
Last Modified: 2016-10-19
My company has an in house webpage that has dynamic links to PDF documents.  Almost everyone can open these just fine but I do have a couple exceptions, me and my big boss.  On my computer, when I click the link, a new window would open up in IE11 but it was blank.  I managed to get it working by modifying the registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth.  Now I am trying to get it to work in Chrome (as this is what my boss uses).  When I click on the link in Chrome, nothing happens.  Other users can open it just fine in IE and Chrome.  I don't understand why he nor I can.
Question by:tmartin40
  • 2
LVL 22

Accepted Solution

Tapan Pattanaik earned 2000 total points
ID: 41840700
Hi tmartin40,

As quoted from the below URL

Unlike  other web browsers, Chrome includes own built in PDF viewer
However, this can lead to occasions where you can’t open a PDF file properly in Chrome.
There are several problems with Chrome’s PDF viewer because it is exceptionally basic and doesn’t work with some PDF files

i) Chrome’s PDF viewer automatically takes precedence over any other PDF viewer you may have installed.
E.g. if you try to open a PDF with interactive links it will open in Chrome’s PDF viewer (where you can’t see the links) – even if you have Adobe Reader installed
ii)You can’t click on interactive links in the PDF (in some cases you don’t even see the links, just blank spaces).

How To Fix It – If you can’t open a PDF file in Chrome or it doesn’t format properly, you need to have a proper PDF viewer installed.

Open Google Chrome and type   about:plugins   into the website address bar at the top then press the
ENTER key to display Chrome’s Plugins page Look down the list of Plugins for ‘Chrome PDF Viewer’ and click on ‘Disable’ to disable it – the plugin is now greyed out as shown below Now look through the list of Plugins for your own PDF Viewer plugin e.g. ‘Adobe Acrobat’ and click on ‘Enable’ to enable it – the plugin is not greyed out

 Close Chrome and then reopen it – PDF files should now open properly in your own PDF viewer where you can navigate, view and work with the PDF properly

for more details please check the below URL:


Note: Please check your boss's Chrome version and Other users chrome version( whose PDF documents open correctly).

Tapan Pattanaik

Author Comment

ID: 41847190
I disabled the Chrome PDF viewer but the Adobe viewer is not listed.  It is listed under extensions.  How do I get it to appear?
LVL 22

Assisted Solution

by:Tapan Pattanaik
Tapan Pattanaik earned 2000 total points
ID: 41847717
Hi tmartin40,

Open Google Chrome.

1. Please type in URL   chrome://plugins/
2. Locate the “Chrome PDF Viewer” plugin and click ‘Disable”.
3. Locate the “Adobe Reader” plugin and click Enable” and check the box ‘Always allowed”.  

For  more details please check the below URL:


Tapan Pattanaik.

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

PDF files have been in the limelight due to its unmatched features.  Personal documents, emails, business reports and eBooks are all converted into PDF files owing to peerless features provided by it. Adding watermark to a PDF file is a method to se…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…
Suggested Courses

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question