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Windows Updates stuck at updating..., why?

Posted on 2016-10-12
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Last Modified: 2016-11-14
This is happened on my 2 new laptops installed with MS Windows 7 x64 professional. Whenever I turned to the Windows updates, the progress bar looks like is in progress of getting the list of Windows updates, however, after even a day, it still stuck there. None of the updates are listed, why?

Thanks in advance.
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Question by:MichaelBalack
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21 Comments
 
LVL 17

Expert Comment

by:John Tsioumpris
ID: 41840505
Did they just updated to SP1...there is an issue after applying SP1
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LVL 95

Expert Comment

by:John Hurst
ID: 41840515
You need to install the following two update (check your update history)

https://support.microsoft.com/en-us/kb/949104
and
https://support.microsoft.com/en-us/kb/3102810

Run Windows Updates and restart at the end.

Another thing you can do (after the above, and if you still have issues) would be to go to Windows Updates, set to Never, shut down, start up, go back and set Updates to Automatic. Now allow to run (even overnight) until the updates are complete.

My last Windows 7 machine is a virtual machine and it is updating fine having done the updates above.
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41840548
Hi John,

This is preinstalled with Windows 7 Professional with SP1.

Hi John,

I will try your method when I back to office tomorrow morning.
0
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LVL 95

Expert Comment

by:John Hurst
ID: 41840612
My Windows 7 VM is just restarting after installing the newest updates, so the combination of the two ideas above does work.
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41841284
Hi John,

I followed the steps, and now both the laptops are "checking for updates". Now already checking for almost 2 hours, still don't see any progress. Usually, how much time is needed in the first time to check for updates?
0
 
LVL 17

Expert Comment

by:John Tsioumpris
ID: 41841360
Check my answer here
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LVL 1

Author Comment

by:MichaelBalack
ID: 41841437
Hi all,

The 2 laptops, new one of the laptops shows 203 patches, and see that patches are downloading one by one.

On the second laptop, I stopped the windows updates (seems updating forever). By follow the article by John, I downloaded and then installed KB3020369 and KB3125574. Now, the setup still in progress...
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41841721
There are some steps and possibly a FixIt in the Microsoft Update Troubleshooter that you can try.
http://support.microsoft.com/kb/971058

Then once more, set updates to Never, shut down, start up, set updates to Automatic and then let the computer run overnight.
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LVL 70

Expert Comment

by:Merete
ID: 41841774
It often happens that windows updates will show no progress while system is in use best to leave it alone even over night then check in the morning.
If you have started to try fix things change settings stop them  you may have corrupted them or just lengthened them.
203 patches is a lot and will take time with any new system or new install.
Have you looked at the start orb shutdown button is there a pending restart required often times you have to restart several times as well.
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41841793
Hi Meters,

I have left the one laptop runs overnight.
0
 
LVL 70

Expert Comment

by:Merete
ID: 41841797
Very good, we wait :)
There isn't a windows 10 upgrade is there?
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41841800
Hi Meters,

No, it is a w7profeesional preinstalled with sp1 64 -bit
0
 
LVL 70

Expert Comment

by:Merete
ID: 41841804
Righto,
 but even when you shutdown they will just continue when available. I wouldn't worry about.
Oh and it's Merete pronounced Mareeta
cheers
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41841807
I have left the one laptop runs overnight   <-- Did you try the troubleshooting steps and Fixit posted above?
0
 
LVL 70

Expert Comment

by:Merete
ID: 41841813
Yes new systems can have up to 600 updates, you'll need to install Office then the updates are offered for Office SP 1 2 or 3?? any programs installed will have updates as well and uninstall the trial antivirus as new systems  usually bundled with Norton or Mcafee. There will be a ton of things to install so it's a good idea to run a disc cleanup and defrag at the end as well.
Could take a week  :)
0
 
LVL 1

Author Comment

by:MichaelBalack
ID: 41844941
Hi Merete,

Sorry to pronounce your name wrongly.
0
 
LVL 70

Expert Comment

by:Merete
ID: 41845287
:)
0
 
LVL 70

Expert Comment

by:Merete
ID: 41865564
It's difficult to say if this was resolved, drilling down the suggestions
MichaelBalack responded to John Hurst with no definate solution,
John Tsioumpris comment with a conformation of the sp1 installed,
all the suggestions with a didn't work
He tried my suggestion #a41841774 of just waiting since they are new systems and get a ton of windows updates and after that he did not return to let me know if that resolved it.
Without his responses we cant really continue .
So based on that unless others object just delete it
0
 
LVL 1

Accepted Solution

by:
MichaelBalack earned 0 total points
ID: 41873469
Hi all,

Sorry for the long delay.

This is how I do to get the Windows check for updates works:

      1. download and then install Kb3135445
      2. reboot the system
      3. back to Windows, stop the Windows Update Service
      4. re-activate the Windows check for updates

After about 2 hours, 200+ Windows updates were discovered and offer to be downloading.
0
 
LVL 70

Expert Comment

by:Merete
ID: 41873539
Hi MichaelBalack
thanks for getting back, those details do seem to point tons of updates, as I said #a41841774 
 it takes time and a few reboots with a new system.
Have a nice week end, well here in Australia it is Friday evening
cheers
0
 
LVL 1

Author Closing Comment

by:MichaelBalack
ID: 41886029
By following this method, windows update is working fine.
0

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