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Dragging Documents to the Print Queue and Roland Versaworks

Posted on 2016-10-12
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Last Modified: 2016-12-02
I have a user that sends pdfs to a Roland LEC-540 wide format printer. However, the files have to be resized before they get processed by the Roland. If you try to use Versaworks to resize them they come out blurry.

So what she does is:
1) Open one file in Adobe Acrobat, set the document size options under the Printer Preferences, and set the document to fit the size she assigned in printer preferences.
2) She will send that document to print to the Roland. It will go straight to that Roland in Versaworks in the correct sizing and can be printed without loss of quality.
3) Once she has that stuff set the first time she can send subsequent documents to the Roland in Versaworks by just opening the Windows Print Queue window for the Roland and drag the files straight into the print queue.

This is highly useful when you are needing to send 100 - 200 documents at a time and don't want to have to open each individual document. If Adobe Acrobat is not open, it will open since it processes the files before they actually go to Versaworks. It is the same as if you right click a Word file and select print, Word would open to process the file for printing even if it wasn't open a the time.

This all worked fine and dandy in Windows 7. However, now in Windows 10 it works until step 3. If she tries to drag files to the print queue, Adobe Acrobat opens like it is processing the files, but then only a couple of files actually show up in the windows print queue window and maybe a few will actually make it to the Versaworks program. There doesn't appear to be any rhyme or reason as to which ones make it either. It may be files 1, 10 and 38 one time. The next time it may be files 98, 53, and 22. As a result you have to go through and see which ones didn't go in and drag them over afterwards, and then you still won't get all of them so you end up dragging them one at a time into the print queue. I am looking for a way to make it work like it did before, or a way in Versaworks to be able to resize the individual files without getting the blurry affect so they can just be dragged into Versaworks. She can drag them all into Versaworks without issue, but just can't resize them once they are in there without them going all blurry.
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Question by:Beth Gray
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by:McKnife
ID: 41841007
Who knows, difficult question.
First, we would need to know if this is a procedure that ought to work, so if adobe says that it should work on 10 with your version of adobe Acrobat (which is?).
It could be worth trying a different printer driver, the latest version of Acrobat (trial might be freely available) and upgrade windows 10 to v1607 (if not already on it). Of course it could also be that it just works in your constellation on another machine, so you might also want to try that if you find the time.

This is a rather generic suggestion, but unless you find someone here with such a printer and acrobat (in your version which is?) on win10 (version?), you won't get a better one, i am afraid.
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Accepted Solution

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Beth Gray earned 0 total points
ID: 41865482
The solution ended up being that we needed Adobe Acrobat Pro instead of just the reader. Something about the pro version allowed it to all work. As soon as we removed the regular reader and installed the Pro version it worked.
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by:McKnife
ID: 41866098
Great. Please select your own comment as solution so that this question gets closed.
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by:LeeTutor
ID: 41909918
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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