troubleshooting Question

Outlook Crashing When Viewing E-Mail

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DenTechCO asked on
5 Comments2 Solutions103 ViewsLast Modified:
I have a client running Outlook 2016 and when opening certain messages I get an error: Outlook has stopped working.  The details are listed below.

Problem signature:
  Problem Event Name:  APPCRASH
  Application Name:        OUTLOOK.EXE
  Application Version:     16.0.7167.2060
  Application Timestamp:              57d38015
  Fault Module Name:    StackHash_c206
  Fault Module Version: 6.1.7601.19045
  Fault Module Timestamp:          56258e62
  Exception Code:             c0000374
  Exception Offset:           000ced0b
  OS Version:      6.1.7601.
  Locale ID:          1033
  Additional Information 1:           c206
  Additional Information 2:           c206c42dab6cdd004f444fa38ffc8baa
  Additional Information 3:           63d0
  Additional Information 4:           63d084e71067145f4339c91ed314cfb1

I have forwarded this message to my email and one of my coworkers and we can open it with no issue (we are also using Outlook 2016).  I have made sure outlook is up to date, tried running in safe mode to rule out plug-ins, and ran a repair all with no success.
Clark Kent
Software Engineer cum Blogger

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