troubleshooting Question
Outlook Crashing When Viewing E-Mail
I have a client running Outlook 2016 and when opening certain messages I get an error: Outlook has stopped working. The details are listed below.
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 16.0.7167.2060
Application Timestamp: 57d38015
Fault Module Name: StackHash_c206
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56258e62
Exception Code: c0000374
Exception Offset: 000ced0b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: c206
Additional Information 2: c206c42dab6cdd004f444fa38f
Additional Information 3: 63d0
Additional Information 4: 63d084e71067145f4339c91ed3
I have forwarded this message to my email and one of my coworkers and we can open it with no issue (we are also using Outlook 2016). I have made sure outlook is up to date, tried running in safe mode to rule out plug-ins, and ran a repair all with no success.
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 16.0.7167.2060
Application Timestamp: 57d38015
Fault Module Name: StackHash_c206
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56258e62
Exception Code: c0000374
Exception Offset: 000ced0b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: c206
Additional Information 2: c206c42dab6cdd004f444fa38f
Additional Information 3: 63d0
Additional Information 4: 63d084e71067145f4339c91ed3
I have forwarded this message to my email and one of my coworkers and we can open it with no issue (we are also using Outlook 2016). I have made sure outlook is up to date, tried running in safe mode to rule out plug-ins, and ran a repair all with no success.
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