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Dell Data Protection Removed, Files Encrypted, unable to access files

Posted on 2016-10-12
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Last Modified: 2016-11-22
I have removed Dell Data Protection and now I am unable to access any MS Office files. They all give me permission errors. It seems that DDP encrypted all my files on my laptop and now that the application is removed, the encryption is still in place.

Any ideas how I can recover access to my work files?

I can't work without it.
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Question by:Jim O'Kane
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4 Comments
 
LVL 29

Accepted Solution

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Dr. Klahn earned 1000 total points (awarded by participants)
ID: 41841215
First, make a complete backup of the entire system using an offline backup tool that is booted from CD.  Back up the image to an external USB hard drive.  Then, no matter what happens you will not be worse off than you already are.

Suggest:  Then do a System Restore using the most recent Restore Point created before removing the encryption software.  If that gets you back to the state you were in previous to removing the encryption software, then do another full backup and get back to us regarding how to safely remove the encryption software.
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by:skullnobrains
skullnobrains earned 1000 total points (awarded by participants)
ID: 41849958
you mention office documents but i assume all files are in the same case...

if the files are actually encrypted, unless you can reinstall the software and use the same key as previously, you're dead

fortunately it seems possible that the files are not encrypted and you are facing a regular access rights problem. can you have a look at the files acls ? can you try and take ownership ? are the files readable after that ?
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Expert Comment

by:skullnobrains
ID: 41871579
i m in for deletion. neither of us provided much of an answer, the author provided no feedback, and none of this is likely to be useful to anyone else.
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LVL 29

Expert Comment

by:Dr. Klahn
ID: 41876847
EE email requested stale question closure.
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