Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Acronis 2016 for Mac fails to backup

Posted on 2016-10-13
5
77 Views
Last Modified: 2016-10-27
Acronis 2016 for Mac fails to backup


4 recent, consecutive attempts were made to backup OS 10.11.5 with Acronis 2016 to attached HD.  No Dock Apps running. Previously, backup was successful at least twice.  

Above HD OK for backup on another OS 10.11.5 with same Acronis 2016.

See attached for sample of Acronis failure report.

I want to back up TopQuark prior to installing macOS Sierra.

Rescue media previously created with successful backup.

I have current Time Machine backup of TopQuark.
Acronis-TopQuark-Backup-Failure.tiff
0
Comment
Question by:MARSPATH
  • 2
  • 2
5 Comments
 
LVL 53

Accepted Solution

by:
strung earned 250 total points
ID: 41843002
In your screenshot, you need to click on "view log" to find out the cause of the backup failure.
0
 

Author Comment

by:MARSPATH
ID: 41843876
10/14/2016

Acronis True Image 2016 consistently fails at >70% completion - changing Backup HD or status of OS X Apps does affect results. BTW below with Parallels shut dowm.

This is sample of what I find in latest log files: What to do next? Suggestions?

From service_2016-10-13-12-41-13.log <<there are 100's of logs>>
...
| 2016-10-13T17:16:35.870 | 4 | 0x004 | 0x0007 | 0x3d9ea26f1bfdf1c3 | Error occurred while opening the file.
 | 2016-10-13T17:16:35.870 | 4 | 0x000 | 0xfff1 | 0xbd28fdbd64edb8d4 | Too many open files
2016-10-13T17:16:36.459 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted.
...
<<After Restart>>
...
AQMIFwDl9QHGXDNKvk9wZXJhdGlvbiBoYXMgYmVlbiBhYm9ydGVkLgAkbW9kdWxlAFcvQXBwbGljYXRpb25zL0Fjcm9uaXMgVHJ1ZSBJbWFnZS5hcHAvQ29udGVudHMvTWFjT1MvdHJ1ZWltYWdlZAAA
2016-10-13T17:16:37.161 | 4 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted. | AQMIFwDl9QHGXDNKvk9wZXJhdGlvbiBoYXMgYmVlbiBhYm9ydGVkLgAkbW9kdWxlAFcvQXBwbGljYXRpb25zL0Fjcm9uaXMgVHJ1ZSBJbWFnZS5hcHAvQ29udGVudHMvTWFjT1MvdHJ1ZWltYWdlZAAA
2016-10-13T17:16:47.202 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce11 | Operation has completed with errors.
...

From service_2016-10-13-17-21-22.log, which does not seem helpful...
...
2016-10-13T19:04:29.912 | 4 | 0x017 | 0x0810 | 0xa61565b622786d44 | Failed to enumerate directory 'Macintosh HD:/Users/JAMAROSX/Library/Mobile Documents/com~apple~CloudDocs/Desktop/.TemporaryItems/folders.501/TemporaryItems/'. It may be corrupted or does not exist, please check disk for errors.
...
 | 2016-10-13T19:04:29.930 | 4 | 0x004 | 0x0007 | 0x3d9ea26f1bfdf1c3 | Error occurred while opening the file.
 | 2016-10-13T19:04:29.930 | 4 | 0x000 | 0xfff1 | 0xbd28fdbd64edb8d4 | Too many open files
2016-10-13T19:04:30.150 | 3 | 0x017 | 0x0803 | 0xbe4a335cc601f5e5 | Operation has been aborted.
...
016-10-13T19:04:35.194 | 4 | 0x13c | 0x0005 | 0x9f2c53c72e8bce11 | Operation has completed with errors.
...
0
 
LVL 38

Assisted Solution

by:Gerwin Jansen, EE MVE
Gerwin Jansen, EE MVE earned 250 total points
ID: 41844229
That folder where it has an error is an iCloud folder. Is your iCloud sync working properly? You could try turning off iCloud and see whether the backup then works. You may need to manually copy documents from that folder to another (external) device to make sure you don't loose any un-synced documents.
0
 

Author Closing Comment

by:MARSPATH
ID: 41844517
Problem solved by upgrading to Acronis True Image 2017 - not the most elegant solution (read Expensive$). but it worked.
0
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 41844687
Great ;)  - Thanks for the feedback.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Three simple tips to quickly and efficiently back up and protect the contents of your PC and Mac®.
In the market for a new backup solution for Windows Server 2016? Follow these guidelines to get the most bang for your buck.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question