troubleshooting Question

Help on recovering data from inaccessible hard drive

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janaFlag for United States of America asked on
Disaster Recovery
21 Comments3 Solutions482 ViewsLast Modified:
We have a Toshiba MQ01ABD100 1 TB drive which some weeks back has become inaccessible.  The drive doesn't make no click sound and it sounds like it's working (has a spinning sound).  We have placed the drive in a USB external case in order to access its drive but when connected there is no drive letters.  When going into Disk Management is display the following:

Image as soon as we connect the drive via USB:

rec1

In Disk Management:

rec2

Running the toll "GetDataBack Simple" :

rec3
Also, we have download "HDD Regenerator" but don't know which to run and affraid that will damage even more the drive (see below apps options)

rec4

Please advice on the proper steps to follow.

Thank you in advance.
ASKER CERTIFIED SOLUTION
dbrunton
Quid, Me Anxius Sum? Illegitimi non carborundum.

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