MS Office Dump file ( where to find symbols)

Posted on 2016-10-13
Last Modified: 2016-10-26

We are having an issue with Excel crashing in our Citrix environment, We have captured a dump file but it is saying the symbols are missing.

Where can we find these symbols.
Question by:Doug e
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
LVL 79

Expert Comment

ID: 41842881
Symbols can be downloaded from ms technet; alternatively here is the link, you've not specified which office, hopefully the asortment will match your needs
LVL 92

Expert Comment

ID: 41843098
or post the dmp file here for analysis
normally, you have to open windbg, select Symbol file path and use this path
then save the workspace,close wdbg, and retry

Author Comment

by:Doug e
ID: 41847277
I have tried the SRV location but still get symbol issue, Also i did not see any office symbols listed on the developer site. We are currently raising a case with Microsoft premium support.
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

LVL 79

Expert Comment

ID: 41847310
It has the drop-down by OS, and then within the OS version, it gives you the more detailed selection.
i.e. symbols offered for windows 7 and windows 10 for the same version of office might differ, such that you have to expand the windows 10 and then drill down to the office symbols...

The issue might not be related to office, but to the OS i.e. depending on what you are trying to do when the application crashes, such as you trying to print, the printer driver might be failing crashing the office App while the symbols point to the kernel/printer driver as the culprit. loading the office symbols will not be enough, as you would need to load the Windows OS symbols in this case.
LVL 92

Expert Comment

ID: 41847698
>>  then save the workspace,close wdbg, and retry  <<  did you save the location, after inputting it?

Accepted Solution

Doug e earned 0 total points
ID: 41854849
We have spoken with Microsoft via an MSP and we have passed the dump to them as only they have access to MS Office symbols.  Thank you for your assistance.

Author Closing Comment

by:Doug e
ID: 41859973
Only Microsoft has the required symbols via premium support.

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
Cancel future meetings from user mailboxes in Office 365 using Remove-CalendarEvents
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question