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MS Office Dump file ( where to find symbols)

Posted on 2016-10-13
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Last Modified: 2016-10-26
Hello

We are having an issue with Excel crashing in our Citrix environment, We have captured a dump file but it is saying the symbols are missing.

Where can we find these symbols.
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Question by:Doug e
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Expert Comment

by:arnold
ID: 41842881
Symbols can be downloaded from ms technet; alternatively here is the link, you've not specified which office, hopefully the asortment will match your needs https://developer.microsoft.com/en-us/windows/hardware/download-symbols
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by:nobus
ID: 41843098
or post the dmp file here for analysis
normally, you have to open windbg, select Symbol file path and use this path
SRV*https://msdl.microsoft.com/download/symbols
then save the workspace,close wdbg, and retry
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Author Comment

by:Doug e
ID: 41847277
I have tried the SRV location but still get symbol issue, Also i did not see any office symbols listed on the developer site. We are currently raising a case with Microsoft premium support.
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LVL 80

Expert Comment

by:arnold
ID: 41847310
It has the drop-down by OS, and then within the OS version, it gives you the more detailed selection.
i.e. symbols offered for windows 7 and windows 10 for the same version of office might differ, such that you have to expand the windows 10 and then drill down to the office symbols...

The issue might not be related to office, but to the OS i.e. depending on what you are trying to do when the application crashes, such as you trying to print, the printer driver might be failing crashing the office App while the symbols point to the kernel/printer driver as the culprit. loading the office symbols will not be enough, as you would need to load the Windows OS symbols in this case.
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by:nobus
ID: 41847698
>>  then save the workspace,close wdbg, and retry  <<  did you save the location, after inputting it?
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Accepted Solution

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Doug e earned 0 total points
ID: 41854849
We have spoken with Microsoft via an MSP and we have passed the dump to them as only they have access to MS Office symbols.  Thank you for your assistance.
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Author Closing Comment

by:Doug e
ID: 41859973
Only Microsoft has the required symbols via premium support.
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