So I have a customer running Excel 2013, on Windows 8.1 Pro fully Updated.
She has an issue where when we double click an Excel spreadsheet, it takes 30 seconds to open, unless Excel is already open.
If Excel isn't already open there is no sign of excel.exe for 30 seconds, then it instantly opens.
Reinstalling Office does seem to fix the problem but it keeps re-occuring which as you might appreciate, the customer is feeling mightily frustrated by.
Anyone know what might be causing this?
Other office applications are not affected.