[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 131
  • Last Modified:

how to install a fresh os on an apple macbook

I puchased an apple macbook pro from someone and today I wiped the drive and attempted to put a fresh copy of the os back on but every time I try to do so it prompts me for my apple id and password and then it says that "this item is temporarily unavailable"  After doing some research I found that I am told that I must put in the same user name and password that was used when the macbook was set up.  If that is so, is there a way around that, and if so, how
Thanks for your help
0
beemmer
Asked:
beemmer
  • 5
2 Solutions
 
Steven WallaceIT Support TechCommented:
How did you install macOS? Via USB device you already had?

Have tired macOS Recovery? https://support.apple.com/en-au/HT201314
It can install macOS by downloading a clean copy of macOS from Apple's servers via the internet.
0
 
beemmerAuthor Commented:
I held down the Command-R button at startup and when the MacOs utilities came up I first selected the disk utility and formated the hard disk, which went fine but the trouble came when I tried to download the os.  After putting in my apple id and password Apple wouldn't let me go any further.  
holding down Option-Command-R does not change the way it starts up.  I do not get the option for internet recovery like the instructions say that I am supposed to get.
0
 
beemmerAuthor Commented:
I am really wanting to install a new ssd drive but all that comes up when i install one is a folder with a question mark blinking.
0
[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

 
beemmerAuthor Commented:
Is there a way to excess the recovery partition and re-install from that?  Or is there another method to install to a new hard drive?   I am the legal owner of this laptop.   It is not a stolen laptop to my knowledge.
0
 
davidandersCommented:
Contact the seller and have him remove the Macbook from his account.

What to do before selling or giving away your Mac
https://support.apple.com/en-us/HT201065

How to sell your Mac
http://www.imore.com/how-sell-your-mac

Deauthorize your computer using iTunes
https://support.apple.com/en-us/HT204385
0
 
beemmerAuthor Commented:
I thank you for the information and help. I have been trying the contact the original owner all day and can't get hold of him.  I will try again tomorrow.
0
 
beemmerAuthor Commented:
Thanks for you help - I have learned a great deal on apple laptops through this.  However, I have about decided to stay with windows for my own computer needs.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now