how to install a fresh os on an apple macbook

I puchased an apple macbook pro from someone and today I wiped the drive and attempted to put a fresh copy of the os back on but every time I try to do so it prompts me for my apple id and password and then it says that "this item is temporarily unavailable" After doing some research I found that I am told that I must put in the same user name and password that was used when the macbook was set up. If that is so, is there a way around that, and if so, how
Thanks for your help

Mac OS XApple Hardware

Last Comment

Will Schmidt

8/22/2022 - Mon

SOLUTION

Steven Wallace

10/13/2016

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Will Schmidt

10/14/2016

ASKER

I held down the Command-R button at startup and when the MacOs utilities came up I first selected the disk utility and formated the hard disk, which went fine but the trouble came when I tried to download the os. After putting in my apple id and password Apple wouldn't let me go any further.
holding down Option-Command-R does not change the way it starts up. I do not get the option for internet recovery like the instructions say that I am supposed to get.

Will Schmidt

10/14/2016

ASKER

I am really wanting to install a new ssd drive but all that comes up when i install one is a folder with a question mark blinking.

Will Schmidt

10/14/2016

ASKER

Is there a way to excess the recovery partition and re-install from that? Or is there another method to install to a new hard drive? I am the legal owner of this laptop. It is not a stolen laptop to my knowledge.

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James Murphy

ASKER CERTIFIED SOLUTION

David Anders

10/14/2016

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Will Schmidt

10/14/2016

ASKER

I thank you for the information and help. I have been trying the contact the original owner all day and can't get hold of him. I will try again tomorrow.

Will Schmidt

10/15/2016

ASKER

Thanks for you help - I have learned a great deal on apple laptops through this. However, I have about decided to stay with windows for my own computer needs.