troubleshooting Question

how to install a fresh os on an apple macbook

Avatar of Will Schmidt
Will SchmidtFlag for United States of America asked on
Mac OS XApple Hardware
7 Comments2 Solutions254 ViewsLast Modified:
I puchased an apple macbook pro from someone and today I wiped the drive and attempted to put a fresh copy of the os back on but every time I try to do so it prompts me for my apple id and password and then it says that "this item is temporarily unavailable"  After doing some research I found that I am told that I must put in the same user name and password that was used when the macbook was set up.  If that is so, is there a way around that, and if so, how
Thanks for your help
ASKER CERTIFIED SOLUTION
David Anders
Technician

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