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outlook crashing when an email is closed after being open for a period of time

Posted on 2016-10-14
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Last Modified: 2016-11-06
Hi all
Have anyone come across when outlook crashes and reopens when the message is closed after a period of time.
Kind Regards
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Question by:iainmacleod
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6 Comments
 
LVL 95

Accepted Solution

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John Hurst earned 250 total points (awarded by participants)
ID: 41843445
If only one machine with this issue, try the following:

1. Delete the Outlook Profile (Control Panel, Mail). This deletes the account as well. Open Outlook, make a new account and point it to the existing PST file (do not use the Account Wizard).

2. If the first idea does not work, Repair Office (Control Panel, Programs and Features), restart and test.

3. If you are still having issues, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test. Does a new Windows Account solve the problem?
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LVL 14

Assisted Solution

by:Edwin Hoffer
Edwin Hoffer earned 250 total points (awarded by participants)
ID: 41846082
Dear User
There are many reasons that leads to crash in Outlook in Outlook. I found an Informative blog defining different ways to Fix Common Error in Outlook, that will help in resolve your Outlook issues.

Thanks
Edwin Hoffer
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Author Comment

by:iainmacleod
ID: 41847989
Hello John

I have done repair, reinstalling the office but it is still the same. I will try creating new windows profile and see if that work.
Many Thanks
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LVL 95

Expert Comment

by:John Hurst
ID: 41848048
Please let us know the outcome of a new Windows User Profile. Thanks.
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Author Comment

by:iainmacleod
ID: 41868356
Hi John
Looks like its not the outlook crashing itself. I created new outlook profile and tested for quite some time and the outlook was working fine. Its only when excel is being used same time as the outlook, it would crash.
I couldn't create new windows profile on the machine as the user decided to change his machine due to hardware issue.
So i have setup outlook on it, so we are still due to test it thoroughly. As it is the new machine with new profile, it might not crash.
Many Thanks
Kind Regards
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LVL 95

Expert Comment

by:John Hurst
ID: 41875989
A new Windows Profile corrects these issues.
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