iphone messages showing strange display name

Hi
We are running an exchange 2013 server and a few users have iphones (latest firmware)

Only 1 user has a strange problem .. when he gets emails from 1 specific person inside the company the display name shows as the company not the user.
On his desktop and webmail it shows correctly.

This person can send to anyone else in the company with a mobile device and it shows theur correct exchange display name (ie: bob jones) but only when sending to this 1 person does it show the company name (ie: contoso)

I have tried deleting the account from his iphone and readding and initially this worked until we exited mail and went back in and then once again it showed the company name

Any suggestions greatly appreciated

OutlookExchangeiPhone

Last Comment

Kyle Santos

8/22/2022 - Mon

Kyle Santos

10/14/2016

Hi,

Go into the Mail app
Compose a new email
Start typing the name of the person

Are there duplicate entries?

If there are, then click the i icon on one of them, and scroll to the bottom.
Click Remove from recents (of the one you don't want to keep)

Let me know if that works or not.

Member_2_7970364

10/15/2016

ASKER

Hi

Thanks for the comment - yes we see the entry ... but there is no blue i next to it to delete :(

ASKER CERTIFIED SOLUTION

Kyle Santos

10/17/2016

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