iphone messages showing strange display name

Posted on 2016-10-14
Medium Priority
Last Modified: 2016-10-18
We are running an exchange 2013 server and a few users have iphones (latest firmware)

Only 1 user has a strange problem .. when he gets emails from 1 specific person inside the company the display name shows as the company not the user.
On his desktop and webmail it shows correctly.

This person can send to anyone else in the company with a mobile device and it shows theur correct exchange display name (ie: bob jones) but only when sending to this 1 person does it show the company name (ie: contoso)

I have tried deleting the account from his iphone and readding and initially this worked until we exited mail and went back in and then once again it showed the company name

Any suggestions greatly appreciated
Question by:Member_2_7970364
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LVL 18

Expert Comment

by:Kyle Santos
ID: 41843792

Go into the Mail app
Compose a new email
Start typing the name of the person

Are there duplicate entries?

If there are, then click the i icon on one of them, and scroll to the bottom.
Click Remove from recents (of the one you don't want to keep)

Let me know if that works or not.

Author Comment

ID: 41844979

Thanks for the comment - yes we see the entry ... but there is no blue i next to it to delete :(
LVL 18

Accepted Solution

Kyle Santos earned 2000 total points
ID: 41847076
OK.  Remove from recents is basically deleting entries you have used in the past, but never officially put in your Contacts list.  If you don't see the blue i icon, then you need to look in your Contacts of your iPhone.

Do you see duplicate entries in your Contacts list?  If yes, then delete the one you don't need.
If you see the name in your Contacts list, then edit the name of the Contact to your needs.

Let me know if this works or not.

Author Closing Comment

ID: 41847756
Thanks - upon looking further there was another entry hidden within contacts
deleted and all good
LVL 18

Expert Comment

by:Kyle Santos
ID: 41848428
You're welcome.  Have a good one.

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