Solved

Word 2016 stuck on "starting" splash screen

Posted on 2016-10-14
10
2,724 Views
Last Modified: 2016-10-14
When you click on the Microsoft Word 2016 icon...the splash screen comes up then stops and it just says "starting" on it. It will go no further.

Sys = Windows 10

To save time, here is what has already been tried:
- Word 2013 was installed - it was showing exact same problem. This was totally uninstalled.
- Word 2016 was installed
- HDD health checked - no problems detected.
- Tried starting Word in Safe Mode and with no-plugins. Will not work on both counts.

Really lost on what do do next.
0
Comment
Question by:furuno
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
10 Comments
 
LVL 6

Expert Comment

by:efrimpol
ID: 41844055
Try running Office Repair?
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 41844063
I agree with the above.

In addition, if Repair does not solve the problem, set up a new, test Windows User Profile (Account). Log into the new Windows Account and test Word in the new Windows account.
0
 
LVL 6

Accepted Solution

by:
efrimpol earned 500 total points
ID: 41844083
Just for kicks and giggles, what is the default printer?

Try setting it to the Windows XPS Document Writer.

Another suggestion is disabling Office Live-Add-in, as per:

https://support.microsoft.com/en-us/kb/280504
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:furuno
ID: 41844195
ok thanks for the suggestions

Trying quickly with the printer idea...when I go to change properties of any printer..."not responding" comes up. Something seriously wrong here (and I dont think its the disk)...
0
 
LVL 6

Expert Comment

by:efrimpol
ID: 41844197
Are your printer locally installed or are they network printers?

Did you try stopping and starting the Spooler Service?
0
 
LVL 6

Expert Comment

by:efrimpol
ID: 41844201
I know the XPS printer is a local printer that gets installed by the Office installation.

But it is like the Adobe PDF Writer that gets installed when you install Adobe Pro/Std.
0
 
LVL 2

Author Comment

by:furuno
ID: 41844217
ok (as per John's suggestion) test user profile setup same result.

I then looked at printer issue again. I stopped printer spooler. Tried to change default printer to XPS but would not allow me. So I restarted the print spooler and this time it allowed me set default to XPS.

I tried Word again and it opened perfectly!

Thanks Efrimpol...and John.

Was it a corrupt driver do you think?
0
 
LVL 6

Expert Comment

by:efrimpol
ID: 41844228
Not really.

It could be a stuck print job causing the spooler to crash.

Follow troubleshooting steps in below article:

http://www.sysprobs.com/print-spooler-stopping-automatically-fix


Worse case, just uninstall and reinstall the printers.
0
 
LVL 2

Author Comment

by:furuno
ID: 41844260
ok will check that out.

Thanks again!
0
 
LVL 6

Expert Comment

by:efrimpol
ID: 41844286
You're welcome.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
My experience with Windows 10 over a one year period and suggestions for smooth operation
This Micro Tutorial well show you how to find and replace special characters in Microsoft Word. This is similar to carriage returns to convert columns of values from Microsoft Excel into comma separated lists.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question