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HTTP Error 503. The service is unavailable.

Posted on 2016-10-14
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Last Modified: 2016-10-17
I get the message in the title above when attempting to access a report manager on one of my servers.  I googled the error and the site advised that I open event viewer and look for WAS errors.  I found the error below time stamped today.

Log Name:      System
Source:        Microsoft-Windows-WAS
Date:          10/14/2016 1:36:33 PM
Event ID:      5059
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BISERVER.4-m.com
Description:
Application pool Intranet_Integrated has been disabled. Windows Process Activation Service (WAS) encountered a failure when it started a worker process to serve the application pool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />
    <EventID Qualifiers="49152">5059</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-14T18:36:33.000Z" />
    <EventRecordID>520227</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>BISERVER.XXX.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="AppPoolID">Intranet_Integrated</Data>
    <Binary>
    </Binary>
  </EventData>
</Event>

What do I need to do to get this back online?
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Comment
Question by:Keith Schroeder
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3 Comments
 
LVL 19

Accepted Solution

by:
Raheman M. Abdul earned 2000 total points
ID: 41844414
Open IIS, then -> Application Pools, and find the "intranet_Integrated" pool

Is the App Pool using a custom account? Does it need to be? is the account password expired? check this and correct the password. restart App pool once done.
if still not working then:

Try changing the Identify to a Built-in account like ApplicationPoolIndentity. To do this, go to Advanced Settings, Process Model, Identity. Remember to restart the App Pool after making your changes.
check that the account associated with that pool has got "Log on as Batch Job" permission  rights.
0
 

Author Comment

by:Keith Schroeder
ID: 41846722
I did what you instructed and I still don't have access to my report manager.  The app pool was using a custom account but that account was listed as my administrator login.  The password was not expired because it is the one I use every day.  I stopped and restarted the app pool.  
I then flipped it over to the built in account ApplicationPoolIndentity and restarted the app pool again with no luck.  I then reset it back to the custom account.  I added my administrator login to the "Log on as Batch Job" on the group policy.
0
 

Author Comment

by:Keith Schroeder
ID: 41847081
It turns out that several SQL services set to Automatic were not started for some reason.  Once I restarted them, access to the report manager reappeared.
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