Solved

HTTP Error 503. The service is unavailable.

Posted on 2016-10-14
3
65 Views
Last Modified: 2016-10-17
I get the message in the title above when attempting to access a report manager on one of my servers.  I googled the error and the site advised that I open event viewer and look for WAS errors.  I found the error below time stamped today.

Log Name:      System
Source:        Microsoft-Windows-WAS
Date:          10/14/2016 1:36:33 PM
Event ID:      5059
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BISERVER.4-m.com
Description:
Application pool Intranet_Integrated has been disabled. Windows Process Activation Service (WAS) encountered a failure when it started a worker process to serve the application pool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />
    <EventID Qualifiers="49152">5059</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-14T18:36:33.000Z" />
    <EventRecordID>520227</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>BISERVER.XXX.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="AppPoolID">Intranet_Integrated</Data>
    <Binary>
    </Binary>
  </EventData>
</Event>

What do I need to do to get this back online?
0
Comment
Question by:4MIT
  • 2
3 Comments
 
LVL 18

Accepted Solution

by:
Raheman M. Abdul earned 500 total points
ID: 41844414
Open IIS, then -> Application Pools, and find the "intranet_Integrated" pool

Is the App Pool using a custom account? Does it need to be? is the account password expired? check this and correct the password. restart App pool once done.
if still not working then:

Try changing the Identify to a Built-in account like ApplicationPoolIndentity. To do this, go to Advanced Settings, Process Model, Identity. Remember to restart the App Pool after making your changes.
check that the account associated with that pool has got "Log on as Batch Job" permission  rights.
0
 

Author Comment

by:4MIT
ID: 41846722
I did what you instructed and I still don't have access to my report manager.  The app pool was using a custom account but that account was listed as my administrator login.  The password was not expired because it is the one I use every day.  I stopped and restarted the app pool.  
I then flipped it over to the built in account ApplicationPoolIndentity and restarted the app pool again with no luck.  I then reset it back to the custom account.  I added my administrator login to the "Log on as Batch Job" on the group policy.
0
 

Author Comment

by:4MIT
ID: 41847081
It turns out that several SQL services set to Automatic were not started for some reason.  Once I restarted them, access to the report manager reappeared.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To effectively work with Diskpart on a Server Core, it is necessary to write some small batch script's, because you can't execute diskpart in a remote powershell session. To get startet, place the Diskpart batch script's into a share on your loca…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now