Windows Not Displaying Monitor when attached to Internal Graphics Card

Hello Expert

I have just purchased a Lenovo H30. I have gone ahead and purchased a ASUS GE FORCE G730 Graphics card. Ever since installing the graphics card I'm unable to view the monitor that is connected to internal graphics card. I can only view the monitors with that are connected to the new ASUS GE FORCE G730 Graphics card.

Can someone please help resolve this issue.

Kind regards

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Member_2_7966113Author Commented:

The dedicated card is an AMD, if that helps
JohnBusiness Consultant (Owner)Commented:
The new card has disabled the old card. Why would you need 2 graphics cards? I think your computer is working as it should, but you can look in the BIOS to see if you can use two cards.
Check the BIOS settings. Sometimes you need to try different GPU configurations there.
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Member_2_7966113Author Commented:
Hi John,

I need two graphics cards because I need a third monitor.

I will check the BIOS settings. In the meantime, can you let me know what I should be looking for?

Many BIOS's allow you to select the default GPU to use.
JohnBusiness Consultant (Owner)Commented:
You should add a card that has multiple outputs. That is how we do it for clients. If your BIOS does not permit the 2 cards, you need to try a different graphics card.
Member_2_7966113Author Commented:

Please see attached snapshots of my BIOS. Also, I don't know what you mean my GPU

JohnBusiness Consultant (Owner)Commented:
I think you can get add-ons to split the signal to add additional monitors

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The first two images have nothing to do with the BIOS. GPU is short for "Graphical Processing Unit". In your last image check what options you have other from "Auto" in "Primary Video Controller". Try all of them.
Uttam KumarTech Support ExpertCommented:
Windows will allow using the two graphics controllers at the same time, but the only dual display mode available is "Extended desktop". If you are looking for other dual display options like "Clone display" then it's necessary to connect the two monitors into single card multiple output. Th will depend on the BIOS settings and GPU capabilities, some systems dont allow this. The BIOS screenshot says the current active video output port is PEG, onboard is not enabled currently.
Member_2_7966113Author Commented:
Hi Experts,

I hope someone is still around to help.

So, I've been playing around with BIOS. From the image you will see I have three options. IGD allows me to use the dedicated graphics card, but WON'T allow the GE FORCE card to work. The other two options AUTO, and PEG will allow the GE FORCE card to work but WON'T allow the dedicated card to work.

Please advise on what to do from here?

Member_2_7966113Author Commented:
I forgot the image340
JohnBusiness Consultant (Owner)Commented:
If there is not a setting in the BIOS to allow both cards, then you cannot use both cards.

You need to replace the GE Force card with one that does what you want, OR, add an adapter (just as posted above) that allow you to convert one video stream to multiple.
When you tried those different settings, did you see the "Not working" card in Driver-Manager, or was it not even visible there? Besides that have you also checked whether there is a newer BIOS available? Sometimes BIOS upgrades enable features of your Mainboard that were disabled in an earlier BIOS version.
Member_2_7966113Author Commented:
Hi Rindi,

With the 'Not Working' card in, it wasn't even visible in device manager,

And did you have that with all settings (PEG, IGD and AUTO)?
JohnBusiness Consultant (Owner)Commented:
These cards use similar interrupts and so if the BIOS cannot accommodate (as is the case here), one card will take precedence over the other and not let the other work.

You cannot fix this with the cards you have and the BIOS you have so far as I can see.
Member_2_7966113Author Commented:

I could see the drivers. For nvidia when the bios settings was set to either auto or PEG

Wha are your thoughts?

John your solution of using a cable would mean two monitors showing the exact same output as each other
Do you have a driver-manager screen-shot when set to PEG?
JohnBusiness Consultant (Owner)Commented:
I understand about the external device giving the same screens.

I think you are going to have to get a single card with all the outputs you need and a driver that supports multiple displays.
Member_2_7966113Author Commented:

It looks like you were correct. I brought the PC back to Currys PC World and they agreed it wouldn't work while other graphics card enable. They gave me my money back and said it was false advertising on their website and apologised.

William FulksSystems Analyst & WebmasterCommented:
IGD = Integrated Graphic Device (onboard graphics)
PEG = PCI Express Graphics (graphic cards in PCIe slots)

Looks like you can only choose one or the other. Some PC's are designed like this.

Here's the hardware guide for that model -
Member_2_7966113Author Commented:
Thanks John.
JohnBusiness Consultant (Owner)Commented:
You are very welcome.
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