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Hardware Malfunction? Blue Screen of Death Issue.

Posted on 2016-10-16
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Last Modified: 2016-11-05
I built my own gaming computer about 5 years ago. It has worked just fine until the last couple of days. I hadn't used it in about 4 months and this is my issue. Forgive me in advance for troubleshooting incorrectly/inefficiently.

I am running Windows 7. When running multiple programs I have received the Windows blue error screen. It has happened when watching a youtube video, trying to play an older video game multiple times, once during a CPU stress test using CPUID and once running photoshop. The components in the PC are quite old and I assume this is a hardware issue, maybe CPU, based on the variety of events and the crashing.

I have CORETemp installed and the CPU was running over 60c when I was able to notice before crashing. CPU was resting at roughly 45c before cleaning the fans/heatsink, now it runs at roughly 35-40 when the computer is in a rest state. I have an aftermarket CPU cooler (CoolerMaster v6GT) that has 2 fans on it. One of them are not running, but I can see it try to get spinning, never fully running. I didn't take the cooler off and try the stock fan, as I'm not sure this is the issue.

My processor is a AMD Phenom II X6 and my motherboard is MSI 890FXA-GD70 with overclocking capability. Prior to my issues I did have the CPU overclocked, to what was rated a safe level. After the first crash I reset to factory setting, only to receive more crashing.

My understanding of RAM and troubleshooting levels are low so I'm not sure if this kind of thing can happen because of faulty RAM. Task manager shows all 8G of my RAM and is never fully utilized. At least not when the crashes are happening.
Same thing goes with my video card. It is a Radeon HD 6870, and there is no issue with lagging or output. Also the graphics and video that were operating during the crashes were not "heavy".

There were multiple error codes during the crashes. The first crash I could write down what the error was and I am having issues with decrypting Windows "Event Viewer" to diagnose the issue. The error I got on the last crash was "The system encontered an uncorrectable hardware error. STOP: 0x00000124. Google did not help me diagnose this either.

Is there better software to narrow down where there issue is? Or what information would you need from me in order to pinpoint the problem?

I need the PC to do some image editing for my families business, and would like to replace the part/parts as soon as possible. Below I have listed specs as maybe there are compatibility issues that I am unaware of. I am aiming at upgrading my machine anyways so this may be a good reason to do so.

Thank you so much in advance. You guys rock and this community is awesome as I have experienced in the past. I appreciate your time.


Computer Specs
Cooler Master HAF 932 Tower
Corsair HX750W PowerSupply
MSI 890X-GD70 motherboard
8GB HyperX blu DDR3 ram (4x2gb)
AMD Phenom II x6 1090t CPU
Radeon HD 6870 Video Card.
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Question by:Dan Myers
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by:CompProbSolv
CompProbSolv earned 50 total points (awarded by participants)
ID: 41846089
I would think that exceeding 60C is a significant problem.  There is a chance that the CPU was damaged, but I don't know if it can be damaged in such a way that it generally works and then causes the crash.

Since it is an easy test, I'd run a memory test.  I like the free one from http://www.memtest.org/ .  You can make a bootable CD or USB stick to run it.  I'd let it run overnight and see what happens.

I'd also download and install Bluescreen View: http://www.nirsoft.net/utils/blue_screen_view.html .  That will be of help to look at the crash logs.  It is often inconclusive, but it's another easy thing to do that might get you some answers.
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by:CompProbSolv
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ID: 41846092
Regarding the 124 error, take a look at this:
http://answers.microsoft.com/en-us/windows/forum/all/bsod-twice-now-uncorrectable-hardware-error-stop/f4310feb-31d3-48e6-a627-0d279991045c

It is suggested there that overheating is one of the potential causes.
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by:Jackie Man
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Please upload the mini dump file which should be in the location below,

C:\Windows\Minidump\Minidump.dmp

https://support.microsoft.com/en-us/kb/315263
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nobus earned 250 total points (awarded by participants)
ID: 41846166
>>  One of them are not running  <<   i would start by replacing this fan
it's the easiest, and first  thing to do -
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by:Mal Osborne
ID: 41846191
Could be quite a few things, unfortunately. Overclocking increases stress on many components, and can reduce their lifespan.

First step here light be to remove and reinstall RAM and all cards, sometimes the connections get a bit iffy.

If you have an oscilloscope and DVM, you could take a look at various power rails and check they are in spec. There is a good chance that you have electrolytic capacitors somewhere that have "dried out", either in the PSU or on the motherboard.

If you have access to a "known good" power supply, you could try swapping out and see if that helps.
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by:dbrunton
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ID: 41846246
Some of this has been covered by prior comments.

I'd recommend cleaning the system.  Blow out all dust.  Remove RAM as suggested and blow out the slots.  Wipe sticks clean with dry cloth and reseat.  Remove heatsink and clean.  Replace thermal compound with new compound and replace heatsink.  Replace dead fan.

Reboot and retest.

Max temperature recommended is 62 deg. Celsius.  If you exceed that you are heading for a dead CPU but at this stage I don't think yours is dead.  Idle probably around 35-40 but could be higher.

Anyway post back your results.
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by:rindi
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ID: 41846263
Besides getting the failing fan replaced (or repaired, make sure you have properly mounted the heatsink. You need a very small drop of thermal transfer paste on the CPU, then the heatsink must be attached very firmly.
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by:PeteVfi
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ID: 41846429
OK, this might be off-topic, but, why is the CPU high-temperature supposed to be so low as on 60oC level?

I have been seeing up to 95oC temperatures, before the mobo/machine will get to emergency shut-down, maybe valid for laptops, anyway 100+oC would smelten the solderings ...
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by:rindi
ID: 41846442
The peak you get when the BSOD happens probably doesn't get recorded, or the sensor doesn't work as it should. Or it is another temperature which doesn't get measured that is too high. One thing you should also look at is all the heatsinks on the mainboard and the video card, remove them, clean off old thermal paste and apply small drops of fresh paste, and make sure thermal pads are properly aligned on the chips, and reattach those heatsinks.
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by:dbrunton
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ID: 41846448
Really depends on the CPU concerned and how and where the temperature is measured.  Both manufacturers do it differently.  A 60 for Intel is not the same as a 60 for AMD.

Also see http://www.buildcomputers.net/cpu-temperature.html for a range of temperatures.

If you Google the CPU the questioner has you'll find recommended max is 62 deg.  Yeah, you can get up to 90 or 95 (I would not want to see an AMD at that level) but I start panicking at around 60.
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Author Comment

by:Dan Myers
ID: 41846897
Thank you all for the quick response. I have a couple hours right now that I can trouble shoot this issue. I just fired up my PC and noticed my CPU idle temperature is now sitting around 25. Upon further inspection the second fan on the CPU cooler is now spinning after a week of nothing.

I'm hoping that maybe the crashes were only because of this issue and I wont have to replace anything. The dump files may proof otherwise but I am unsure.

@CompProbSolv
I downloaded BlueScreen View and it is only confusing me more and can't find anything sticking out about what caused the crashes. As you probably already observed I am no expert when it comes to these things.

@JackieMan
I have attached the previous 3 dump files from the previous crashes. Let me know if they don't attach for some reason.

@Malmensa
I am going to re-seat my graphics card and RAM now as it is probably time to give them a nice clean anyways. Unfortunately I do not have a spare power supply, nor a oscilloscope or DVM to test any of that.

@rindi
I purchase some more thermal paste to reseat the CPU cooler and was going to do that this afternoon. But I think now that the secondary cooler fan is operational I may just wait to do this. However I am going to check the heatsinks on the mobo and inspect the video card.

Thanks again for all the replies and fast response.
101416-17253-01.dmp
101316-17097-01.dmp
101316-17674-01.dmp
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by:nobus
ID: 41846916
>>  I'm hoping that maybe the crashes were only because of this issue and I wont have to replace anything  <<   i would Always replace a fan that was not turning
it will only get worse, and heat up your CPU - maybe till its dead
do you want to wait for t hat?
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by:rindi
rindi earned 50 total points (awarded by participants)
ID: 41846939
Fans you can test relatively easily. When the system is off, turn it with your finger. if it turns freely without just grinding to a halt again as soon as you stop, it probably is fine. If it doesn't turn freely, you can try cleaning it, and maybe applying some oil or grease to the bearing, then turning it again with the finger for some time. If it then begins to turn freely it should be OK.

If the wires of the fan are connected to the mainboard, which most CPU fans are, then the mainboard controls it's speed. So it is possible that while the CPU is idle and not too hot, the fan will also either stop or run very slowly.
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by:Jackie Man
ID: 41875270
Sufficient information to close this question.
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