Solved

Tick mark is not visible on the shared mailbox - when the job is completed and marked as complete

Posted on 2016-10-17
8
68 Views
Last Modified: 2016-11-02
Hi

We use outlook 2010. We have a shared mail box  called marketing and it is shared between 3 users as a secondary mailbox , when an email comes to this mailbox and when user A addresses the email and put a tick (Marks as complete) and this tick mark is not visible on the User B shared mailbox and user C shared mailbox.
Is there a different way of setting up this? How to sort this and any help would be great.

Thanks
0
Comment
Question by:lianne143
8 Comments
 
LVL 14

Assisted Solution

by:Todd Nelson
Todd Nelson earned 83 total points
ID: 41847425
Is the "mailbox" that is being accessed by those 3 users actually a user mailbox, shared mailbox, or a mail-enabled public folder?
0
 

Author Comment

by:lianne143
ID: 41847437
It is setup as  user mailbox and shared for all the 3 user's
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 83 total points
ID: 41847462
What version of Exchange do you have (and what Service Pack / Rollup is installed)?

Alan
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 79

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 83 total points
ID: 41847507
when you say the email is ticked could you show a picture
0
 
LVL 17

Accepted Solution

by:
xtermie earned 251 total points
ID: 41847855
Please try to reset the current view of the shared mailbox, and then check the issue again. To do this, press Windows key + R to open the Run command, type outlook.exe /cleanviews and press Enter. Please let me know if this works.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 41868351
We don't know the answer to this, so accepting your own comment as the solution isn't the correct way to close down a question.  If the author doesn't come back with a response, then we will have to let the question go and we will never know the answer.

Objecting to closure where xtermie selected their own comment as the solution.

Alan
1

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question