Tick mark is not visible on the shared mailbox - when the job is completed and marked as complete


We use outlook 2010. We have a shared mail box  called marketing and it is shared between 3 users as a secondary mailbox , when an email comes to this mailbox and when user A addresses the email and put a tick (Marks as complete) and this tick mark is not visible on the User B shared mailbox and user C shared mailbox.
Is there a different way of setting up this? How to sort this and any help would be great.

Who is Participating?
xtermieConnect With a Mentor Commented:
Please try to reset the current view of the shared mailbox, and then check the issue again. To do this, press Windows key + R to open the Run command, type outlook.exe /cleanviews and press Enter. Please let me know if this works.
Todd NelsonConnect With a Mentor Systems EngineerCommented:
Is the "mailbox" that is being accessed by those 3 users actually a user mailbox, shared mailbox, or a mail-enabled public folder?
lianne143Author Commented:
It is setup as  user mailbox and shared for all the 3 user's
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Alan HardistyConnect With a Mentor Co-OwnerCommented:
What version of Exchange do you have (and what Service Pack / Rollup is installed)?

David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
when you say the email is ticked could you show a picture
Alan HardistyCo-OwnerCommented:
We don't know the answer to this, so accepting your own comment as the solution isn't the correct way to close down a question.  If the author doesn't come back with a response, then we will have to let the question go and we will never know the answer.

Objecting to closure where xtermie selected their own comment as the solution.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.