Solved

Tick mark is not visible on the shared mailbox - when the job is completed and marked as complete

Posted on 2016-10-17
8
99 Views
Last Modified: 2016-11-02
Hi

We use outlook 2010. We have a shared mail box  called marketing and it is shared between 3 users as a secondary mailbox , when an email comes to this mailbox and when user A addresses the email and put a tick (Marks as complete) and this tick mark is not visible on the User B shared mailbox and user C shared mailbox.
Is there a different way of setting up this? How to sort this and any help would be great.

Thanks
0
Comment
Question by:lianne143
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 16

Assisted Solution

by:Todd Nelson
Todd Nelson earned 83 total points
ID: 41847425
Is the "mailbox" that is being accessed by those 3 users actually a user mailbox, shared mailbox, or a mail-enabled public folder?
0
 

Author Comment

by:lianne143
ID: 41847437
It is setup as  user mailbox and shared for all the 3 user's
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 83 total points
ID: 41847462
What version of Exchange do you have (and what Service Pack / Rollup is installed)?

Alan
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 82

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 83 total points
ID: 41847507
when you say the email is ticked could you show a picture
0
 
LVL 18

Accepted Solution

by:
xtermie earned 251 total points
ID: 41847855
Please try to reset the current view of the shared mailbox, and then check the issue again. To do this, press Windows key + R to open the Run command, type outlook.exe /cleanviews and press Enter. Please let me know if this works.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 41868351
We don't know the answer to this, so accepting your own comment as the solution isn't the correct way to close down a question.  If the author doesn't come back with a response, then we will have to let the question go and we will never know the answer.

Objecting to closure where xtermie selected their own comment as the solution.

Alan
1

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
This article outlines some of the reasons why an email message gets flagged as spam on a recipient's end.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question