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Tick mark is not visible on the shared mailbox - when the job is completed and marked as complete

Posted on 2016-10-17
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Last Modified: 2016-11-02
Hi

We use outlook 2010. We have a shared mail box  called marketing and it is shared between 3 users as a secondary mailbox , when an email comes to this mailbox and when user A addresses the email and put a tick (Marks as complete) and this tick mark is not visible on the User B shared mailbox and user C shared mailbox.
Is there a different way of setting up this? How to sort this and any help would be great.

Thanks
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Question by:lianne143
8 Comments
 
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by:Todd Nelson
Todd Nelson earned 83 total points
ID: 41847425
Is the "mailbox" that is being accessed by those 3 users actually a user mailbox, shared mailbox, or a mail-enabled public folder?
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Author Comment

by:lianne143
ID: 41847437
It is setup as  user mailbox and shared for all the 3 user's
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LVL 76

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by:Alan Hardisty
Alan Hardisty earned 83 total points
ID: 41847462
What version of Exchange do you have (and what Service Pack / Rollup is installed)?

Alan
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Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 83 total points
ID: 41847507
when you say the email is ticked could you show a picture
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Accepted Solution

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xtermie earned 251 total points
ID: 41847855
Please try to reset the current view of the shared mailbox, and then check the issue again. To do this, press Windows key + R to open the Run command, type outlook.exe /cleanviews and press Enter. Please let me know if this works.
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Expert Comment

by:Alan Hardisty
ID: 41868351
We don't know the answer to this, so accepting your own comment as the solution isn't the correct way to close down a question.  If the author doesn't come back with a response, then we will have to let the question go and we will never know the answer.

Objecting to closure where xtermie selected their own comment as the solution.

Alan
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