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Tick mark is not visible on the shared mailbox - when the job is completed and marked as complete


We use outlook 2010. We have a shared mail box  called marketing and it is shared between 3 users as a secondary mailbox , when an email comes to this mailbox and when user A addresses the email and put a tick (Marks as complete) and this tick mark is not visible on the User B shared mailbox and user C shared mailbox.
Is there a different way of setting up this? How to sort this and any help would be great.

4 Solutions
Todd NelsonSystems EngineerCommented:
Is the "mailbox" that is being accessed by those 3 users actually a user mailbox, shared mailbox, or a mail-enabled public folder?
lianne143Author Commented:
It is setup as  user mailbox and shared for all the 3 user's
Alan HardistyCo-OwnerCommented:
What version of Exchange do you have (and what Service Pack / Rollup is installed)?

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David Johnson, CD, MVPOwnerCommented:
when you say the email is ticked could you show a picture
Please try to reset the current view of the shared mailbox, and then check the issue again. To do this, press Windows key + R to open the Run command, type outlook.exe /cleanviews and press Enter. Please let me know if this works.
Alan HardistyCo-OwnerCommented:
We don't know the answer to this, so accepting your own comment as the solution isn't the correct way to close down a question.  If the author doesn't come back with a response, then we will have to let the question go and we will never know the answer.

Objecting to closure where xtermie selected their own comment as the solution.

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