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Website Routing Issue

Posted on 2016-10-17
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Last Modified: 2016-10-28
Hi All,

We've got a website hosted by another company which we have browsed fine however we have moved from BT to Virgin and now occasionaly we can't browse the site although we can from outside of the office. I've ran a tracert when this works and the last hop is "cloudproxy10160.sucuri.net" but when it doesn't work it then doesn't get to this router (i.e it shows the router before that but then not this one. This appears to be an Internet backbone router so i'm not sure what we can do about this if anything ?
Any ideas ?
Thanks
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Question by:gci_ee
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Swapnil Ashokkumar Patel earned 2000 total points
ID: 41847362
Could be two reason...
1. You will have to ask your office's ISP provider to whitelist Website domain and IP address.
2. Ask Hosting company's webadmin Team to whitelist your ISP provider's public ip address.

From office network, you can see your Public ip address by browsing "www.ipchicken.com" which should be whitelisted from both sides.

Hope that helps. Feel free to share if this doesnt work.
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Author Closing Comment

by:gci_ee
ID: 41864440
Sorry for the late reply but thanks, seems the hosting had blocked the new ip
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Expert Comment

by:Swapnil Ashokkumar Patel
ID: 41864442
Perfect! I am glad you found the right solution.

Have a good one.

Swapnil
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