Solved

Website Routing Issue

Posted on 2016-10-17
3
33 Views
Last Modified: 2016-10-28
Hi All,

We've got a website hosted by another company which we have browsed fine however we have moved from BT to Virgin and now occasionaly we can't browse the site although we can from outside of the office. I've ran a tracert when this works and the last hop is "cloudproxy10160.sucuri.net" but when it doesn't work it then doesn't get to this router (i.e it shows the router before that but then not this one. This appears to be an Internet backbone router so i'm not sure what we can do about this if anything ?
Any ideas ?
Thanks
0
Comment
Question by:gci_ee
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
Swapnil Ashokkumar Patel earned 500 total points
ID: 41847362
Could be two reason...
1. You will have to ask your office's ISP provider to whitelist Website domain and IP address.
2. Ask Hosting company's webadmin Team to whitelist your ISP provider's public ip address.

From office network, you can see your Public ip address by browsing "www.ipchicken.com" which should be whitelisted from both sides.

Hope that helps. Feel free to share if this doesnt work.
0
 

Author Closing Comment

by:gci_ee
ID: 41864440
Sorry for the late reply but thanks, seems the hosting had blocked the new ip
0
 
LVL 2

Expert Comment

by:Swapnil Ashokkumar Patel
ID: 41864442
Perfect! I am glad you found the right solution.

Have a good one.

Swapnil
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Even if you have implemented a Mobile Device Management solution company wide, it is a good idea to make sure you are taking into account all of the major risks to your electronic protected health information (ePHI).
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now