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When attaching pdf to email ....and then clicking send... both adobe and outlook freeze

Doesn't matter if I'm using Adobe Reader, or Foxit Reader, when using option to share or send pdf to email thru the pdf readers, it will successfully attach to an email, but when I click send.... they both freeze.  With it happening in with either Pdf reader, makes me think issue has to do with outlook.   I have no add-ins in outlook, everything is patched and uptodate.   I'm using windows 10 pro, latest Adobe Reader DC, and outlook 2016.
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mssantan
Asked:
mssantan
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2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
What happens if you attach the file normally in Outlook?

Make a new, test, Windows User Profile (Account). Log into the new account, set up Outlook, and test.

If the issue is profile-related, you may be better off using the workaround above until some other issue makes you replace the Windows Profile.
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n2fcCommented:
This has been an ongoing issue for Adobe Reader and EMailing for YEARS on SEVERAL releases!
Every fix has been short-lived and breaks again almost immediately...

Strongly suggest you just save the PDF and manually attach the file to your outgoing EMail!

You can try the patch referred to in the following Adobe article, but I wouldn't hold much hope for it!!

https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html
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Edwin HofferTechnical ExpertCommented:
Dear user
Firstly try to follow these below steps to resolve your issue.
1. Disabled the Norton antivirus and email scanning.
2. If it didn't work then go back to Norton and click on fix my pc.
3. Now Check for the Outlook add-ins. Make sure to make "PDFMOUTLOOK" enabled. and restart Outlook.
4. A generic message from Norton will be displayed after starting the Outlook.

If this doesn't resolve you problem then maybe it is because 32 bit APIs doesn't work with 64 bit office. For this you need some hacktrick discussed by a user on microsoft user forum. I think this might work.
https://social.technet.microsoft.com/Forums/office/en-US/64c0bedf-2bcd-40aa-bb9c-ad5de20c84be/cannot-send-email-with-microsoft-outlook-2010-64-bit-from-adobe-outlook-not-recognised-as?forum=outlook

Thanks & Regards
Edwin Hoffer
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n2fcCommented:
Split points as both are viable
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