Solved

When attaching pdf to email ....and then clicking send... both adobe and outlook freeze

Posted on 2016-10-17
4
20 Views
Last Modified: 2016-11-06
Doesn't matter if I'm using Adobe Reader, or Foxit Reader, when using option to share or send pdf to email thru the pdf readers, it will successfully attach to an email, but when I click send.... they both freeze.  With it happening in with either Pdf reader, makes me think issue has to do with outlook.   I have no add-ins in outlook, everything is patched and uptodate.   I'm using windows 10 pro, latest Adobe Reader DC, and outlook 2016.
0
Comment
Question by:mssantan
  • 2
4 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
What happens if you attach the file normally in Outlook?

Make a new, test, Windows User Profile (Account). Log into the new account, set up Outlook, and test.

If the issue is profile-related, you may be better off using the workaround above until some other issue makes you replace the Windows Profile.
0
 
LVL 19

Accepted Solution

by:
n2fc earned 250 total points (awarded by participants)
Comment Utility
This has been an ongoing issue for Adobe Reader and EMailing for YEARS on SEVERAL releases!
Every fix has been short-lived and breaks again almost immediately...

Strongly suggest you just save the PDF and manually attach the file to your outgoing EMail!

You can try the patch referred to in the following Adobe article, but I wouldn't hold much hope for it!!

https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html
0
 
LVL 12

Assisted Solution

by:Edwin Hoffer
Edwin Hoffer earned 250 total points (awarded by participants)
Comment Utility
Dear user
Firstly try to follow these below steps to resolve your issue.
1. Disabled the Norton antivirus and email scanning.
2. If it didn't work then go back to Norton and click on fix my pc.
3. Now Check for the Outlook add-ins. Make sure to make "PDFMOUTLOOK" enabled. and restart Outlook.
4. A generic message from Norton will be displayed after starting the Outlook.

If this doesn't resolve you problem then maybe it is because 32 bit APIs doesn't work with 64 bit office. For this you need some hacktrick discussed by a user on microsoft user forum. I think this might work.
https://social.technet.microsoft.com/Forums/office/en-US/64c0bedf-2bcd-40aa-bb9c-ad5de20c84be/cannot-send-email-with-microsoft-outlook-2010-64-bit-from-adobe-outlook-not-recognised-as?forum=outlook

Thanks & Regards
Edwin Hoffer
0
 
LVL 19

Expert Comment

by:n2fc
Comment Utility
Split points as both are viable
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
If you don't know how to downgrade, my instructions below should be helpful.
In this video, we show how to perform Bates Numbering/Stamping of PDF documents using Power PDF Advanced, the newest product from the Document Imaging division of Nuance Communications. There are two editions of Power PDF — Standard and Advanced. Th…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now