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When attaching pdf to email ....and then clicking send... both adobe and outlook freeze

Posted on 2016-10-17
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Last Modified: 2016-11-06
Doesn't matter if I'm using Adobe Reader, or Foxit Reader, when using option to share or send pdf to email thru the pdf readers, it will successfully attach to an email, but when I click send.... they both freeze.  With it happening in with either Pdf reader, makes me think issue has to do with outlook.   I have no add-ins in outlook, everything is patched and uptodate.   I'm using windows 10 pro, latest Adobe Reader DC, and outlook 2016.
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Question by:mssantan
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Expert Comment

by:John Hurst
ID: 41846648
What happens if you attach the file normally in Outlook?

Make a new, test, Windows User Profile (Account). Log into the new account, set up Outlook, and test.

If the issue is profile-related, you may be better off using the workaround above until some other issue makes you replace the Windows Profile.
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n2fc earned 250 total points (awarded by participants)
ID: 41846655
This has been an ongoing issue for Adobe Reader and EMailing for YEARS on SEVERAL releases!
Every fix has been short-lived and breaks again almost immediately...

Strongly suggest you just save the PDF and manually attach the file to your outgoing EMail!

You can try the patch referred to in the following Adobe article, but I wouldn't hold much hope for it!!

https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html
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LVL 14

Assisted Solution

by:Edwin Hoffer
Edwin Hoffer earned 250 total points (awarded by participants)
ID: 41849492
Dear user
Firstly try to follow these below steps to resolve your issue.
1. Disabled the Norton antivirus and email scanning.
2. If it didn't work then go back to Norton and click on fix my pc.
3. Now Check for the Outlook add-ins. Make sure to make "PDFMOUTLOOK" enabled. and restart Outlook.
4. A generic message from Norton will be displayed after starting the Outlook.

If this doesn't resolve you problem then maybe it is because 32 bit APIs doesn't work with 64 bit office. For this you need some hacktrick discussed by a user on microsoft user forum. I think this might work.
https://social.technet.microsoft.com/Forums/office/en-US/64c0bedf-2bcd-40aa-bb9c-ad5de20c84be/cannot-send-email-with-microsoft-outlook-2010-64-bit-from-adobe-outlook-not-recognised-as?forum=outlook

Thanks & Regards
Edwin Hoffer
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LVL 20

Expert Comment

by:n2fc
ID: 41875994
Split points as both are viable
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