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First Outlook email stuck in Outbox as a Draft

Using Outlook 2013 (32 bit) on Windows 10 Pro (all updates applied).

When Outlook 2013 is disconnected from Exchange (because of no internet) or Offline (by clicking the Offline button), the first email sent goes to the Outbox.  Whilst still offline, several other emails are sent and sit in the outbox.  However, when Outlook reconnects, the first email stays in the outbox, and all other email send as normal.  This behaviour is with both newly composed emails and replies.

I've noticed that the first 'stuck' email doesn't have a date or email icon, but looks like a draft email (i.e. no date, draft email icon).

Any pointers appreciated.
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LiamMcKay
Asked:
LiamMcKay
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1 Solution
 
Todd NelsonSystems EngineerCommented:
It could be a DNS problem or misconfiguration.  If you attempt the same tests using OWA, are the issues the same?
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Clark KentCommented:
Hello,

There might be various reasons for getting the error Outlook email stuck in Outbox. Please try below solutions and then check.

1. Microsoft Outlook or the mail server is offline

Solution: https://support.office.com/en-us/article/Fix-messages-that-are-stuck-in-the-Outbox-5116b0ee-a081-43fe-b0a9-978b889b01c7

https://support.microsoft.com/en-us/kb/2663435

2. No default email account is set

Solution: Open Microsoft Outlook >> Click on File tab >> Account Settings >> Under Email tab, select the one of your account and set is as a default.

3. Corrupt SRS File

Solution: Delete or rename the SRS File for your profile

See here: http://www.msoutlookware.com/basic-tips/srs-file-in-outlook.html

4. Corrupt Outlook PST File

Solution: Try to run Inbox Repair Tool (Scanpst.exe)

Click here to know how to run: http://www.pstrepairtool.org/blog/what-is-inbox-repair-tool.html

5. Antivirus can cause this issue.

Solution: Disable Email scanning in the software.

Get more info on this issue: http://www.article.msoutlooktools.com/email-get-stuck-in-outlook-outbox.html



Thanks & Regards

Clark kent
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LiamMcKayAuthor Commented:
Thanks for the suggestions.  I tried them all, but no joy.  In the end, I think it was an outlook plugin - the Evernote one.
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LiamMcKayAuthor Commented:
Other solution found as being an issue with Evernote plugin for Outlook.
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