Solved

First Outlook email stuck in Outbox as a Draft

Posted on 2016-10-17
4
42 Views
Last Modified: 2016-10-26
Using Outlook 2013 (32 bit) on Windows 10 Pro (all updates applied).

When Outlook 2013 is disconnected from Exchange (because of no internet) or Offline (by clicking the Offline button), the first email sent goes to the Outbox.  Whilst still offline, several other emails are sent and sit in the outbox.  However, when Outlook reconnects, the first email stays in the outbox, and all other email send as normal.  This behaviour is with both newly composed emails and replies.

I've noticed that the first 'stuck' email doesn't have a date or email icon, but looks like a draft email (i.e. no date, draft email icon).

Any pointers appreciated.
0
Comment
Question by:LiamMcKay
  • 2
4 Comments
 
LVL 14

Expert Comment

by:Todd Nelson
Comment Utility
It could be a DNS problem or misconfiguration.  If you attempt the same tests using OWA, are the issues the same?
0
 
LVL 10

Expert Comment

by:Clark Kent
Comment Utility
Hello,

There might be various reasons for getting the error Outlook email stuck in Outbox. Please try below solutions and then check.

1. Microsoft Outlook or the mail server is offline

Solution: https://support.office.com/en-us/article/Fix-messages-that-are-stuck-in-the-Outbox-5116b0ee-a081-43fe-b0a9-978b889b01c7

https://support.microsoft.com/en-us/kb/2663435

2. No default email account is set

Solution: Open Microsoft Outlook >> Click on File tab >> Account Settings >> Under Email tab, select the one of your account and set is as a default.

3. Corrupt SRS File

Solution: Delete or rename the SRS File for your profile

See here: http://www.msoutlookware.com/basic-tips/srs-file-in-outlook.html

4. Corrupt Outlook PST File

Solution: Try to run Inbox Repair Tool (Scanpst.exe)

Click here to know how to run: http://www.pstrepairtool.org/blog/what-is-inbox-repair-tool.html

5. Antivirus can cause this issue.

Solution: Disable Email scanning in the software.

Get more info on this issue: http://www.article.msoutlooktools.com/email-get-stuck-in-outlook-outbox.html



Thanks & Regards

Clark kent
0
 

Accepted Solution

by:
LiamMcKay earned 0 total points
Comment Utility
Thanks for the suggestions.  I tried them all, but no joy.  In the end, I think it was an outlook plugin - the Evernote one.
0
 

Author Closing Comment

by:LiamMcKay
Comment Utility
Other solution found as being an issue with Evernote plugin for Outlook.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now