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First Outlook email stuck in Outbox as a Draft

Posted on 2016-10-17
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Last Modified: 2016-10-26
Using Outlook 2013 (32 bit) on Windows 10 Pro (all updates applied).

When Outlook 2013 is disconnected from Exchange (because of no internet) or Offline (by clicking the Offline button), the first email sent goes to the Outbox.  Whilst still offline, several other emails are sent and sit in the outbox.  However, when Outlook reconnects, the first email stays in the outbox, and all other email send as normal.  This behaviour is with both newly composed emails and replies.

I've noticed that the first 'stuck' email doesn't have a date or email icon, but looks like a draft email (i.e. no date, draft email icon).

Any pointers appreciated.
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Question by:LiamMcKay
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LVL 14

Expert Comment

by:Todd Nelson
ID: 41847060
It could be a DNS problem or misconfiguration.  If you attempt the same tests using OWA, are the issues the same?
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LVL 10

Expert Comment

by:Clark Kent
ID: 41847888
Hello,

There might be various reasons for getting the error Outlook email stuck in Outbox. Please try below solutions and then check.

1. Microsoft Outlook or the mail server is offline

Solution: https://support.office.com/en-us/article/Fix-messages-that-are-stuck-in-the-Outbox-5116b0ee-a081-43fe-b0a9-978b889b01c7

https://support.microsoft.com/en-us/kb/2663435

2. No default email account is set

Solution: Open Microsoft Outlook >> Click on File tab >> Account Settings >> Under Email tab, select the one of your account and set is as a default.

3. Corrupt SRS File

Solution: Delete or rename the SRS File for your profile

See here: http://www.msoutlookware.com/basic-tips/srs-file-in-outlook.html

4. Corrupt Outlook PST File

Solution: Try to run Inbox Repair Tool (Scanpst.exe)

Click here to know how to run: http://www.pstrepairtool.org/blog/what-is-inbox-repair-tool.html

5. Antivirus can cause this issue.

Solution: Disable Email scanning in the software.

Get more info on this issue: http://www.article.msoutlooktools.com/email-get-stuck-in-outlook-outbox.html



Thanks & Regards

Clark kent
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Accepted Solution

by:
LiamMcKay earned 0 total points
ID: 41853842
Thanks for the suggestions.  I tried them all, but no joy.  In the end, I think it was an outlook plugin - the Evernote one.
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Author Closing Comment

by:LiamMcKay
ID: 41859975
Other solution found as being an issue with Evernote plugin for Outlook.
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