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Problems with accepting single class/meeting reservation in Outlook

Posted on 2016-10-17
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Last Modified: 2016-11-14
Our Education Department sets up a series of meetings on the Outlook calendars of our classrooms for one-time classes.

They then send out a meeting request with multiple date options to the  users who are planning on taking the class.  In the past, the students have accepted one of the dates and their name was added to the calendar/Meeting for that day.  Now more and more users are being added to ALL of the dates instead of just one.  There is no check-box that says accept all or anything like that.

This is becoming more and more prevalent as the Desktop team finishes rolling out Office 2013. (yes I know what year it is. ;-) )
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Question by:CharlesH
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LVL 43

Expert Comment

by:Amit
ID: 41847233
Check if sender enabled allow automatic accept option in resource scheduling properties. That is one reason for your issue.
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Author Comment

by:CharlesH
ID: 41847300
Yes and no.

"automatically process meeting requests and responses to polls " was checked but not "Automatically accept/deny meeting requests" was NOT.
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Expert Comment

by:Amit
ID: 41847312
Can you share the screen shot for resource scheduling properties.
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Author Comment

by:CharlesH
ID: 41847356
I hope this is what you are looking for.
autoaccept_2.PNG
automatic_accept.PNG
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Expert Comment

by:Amit
ID: 41847394
goto calendar option then check the resource setting
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Author Comment

by:CharlesH
ID: 41847426
In the  Exchange 2010 EMC > resource mailbox (really just a shared service account mailbox)  > Properties, I went to Calendar settings and only see:
Calendar Attendant - checked
Remove meeting forward notifications to the Delete Items Folder - unchecked
Remove old meeting requests and responses - checked
Mark new meeting requests as Tentative - checked
Process meeting requests and responses originating from outside the Exchange Organization - unchecked

I do not see anything in Outlook about allowing or dis-allowing auto-accept from a recipient.

As a test I replied to just one instance and got put on all the recurrences. I definitely do not have auto-accept checked.

I am afraid I am still a bit unclear about where I am supposed to be looking for this.  I apologize.
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Author Comment

by:CharlesH
ID: 41851000
I am still unsure where I am meant to be looking.
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Author Comment

by:CharlesH
ID: 41857180
This may be phone-related.

It appears that when a user accepts on their phone they get added to the entire series.
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Accepted Solution

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CharlesH earned 0 total points
ID: 41877535
I had a legitimate question, requested clarification and provided legitimate information.

We discovered that this happened when users accepted an invitation on their ActiveSync phone.  Microsoft discourages this practice as it very often results in issues.

We have suggested that users only accept invitations from Outlook or QWA.
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Author Closing Comment

by:CharlesH
ID: 41884539
It is the correct solution.
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