Link to home
Start Free TrialLog in
Avatar of Gloria Burt
Gloria BurtFlag for United States of America

asked on

Citrix session keeps Freezing.

We have Citrix ver 4.5 installed on a client workstation running windows 7. She is having a strange issue when she leaves her computer alone for some time she comes back to a frozen Citrix session. When she receives this she is able to get out of it by clicking the "X" button and re login just fine. It’s an extra step she does not want to worry about when she walks away from her computer. Any Ideas on how to resolve this issue will be greatly appreciated.
Avatar of James Rankin
James Rankin
Flag of United Kingdom of Great Britain and Northern Ireland image

Is this a published application or a full desktop? If an application what app is it?

Is there a problem with the network connection or is the client going into sleep or hibernate?

Are session reliability or keep - alive policies set, if so what to?
Avatar of Gloria Burt

ASKER

It is a full desktop. There are about 20 users and no one else if having this problem.  Will check the sleep and hibernate issues.  thanks
ASKER CERTIFIED SOLUTION
Avatar of James Rankin
James Rankin
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial