I am in the market for a program that will help me manage our workload. Our group is small, 10 people and 100 users. I have user HP Service center, and Cherwell, but these seem overly complicated and over kill for such a small environment. (Right now we are using the inbox email solution :P )
What is your opinion on a simple application that will allow us to manage work tickets (ITEL Incidents and maybe Changes), projects, and prioritize.