Lofty Worm
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Opinion: Service Management Solution Application
I am in the market for a program that will help me manage our workload. Our group is small, 10 people and 100 users. I have user HP Service center, and Cherwell, but these seem overly complicated and over kill for such a small environment. (Right now we are using the inbox email solution :P )
What is your opinion on a simple application that will allow us to manage work tickets (ITEL Incidents and maybe Changes), projects, and prioritize.
What is your opinion on a simple application that will allow us to manage work tickets (ITEL Incidents and maybe Changes), projects, and prioritize.
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