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how to install MAC OSX on a MAC that has windows installed

Posted on 2016-10-17
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Last Modified: 2016-10-18
I have a user that reformatted their mac pro. They installed win 10.  Now they want the MAC installed again.
Every option I press to get to the boot menu is not working.  
I'm trying to figure out how to install MAC OSX again on the MAC.  Any ideas?
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Question by:afacts
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LVL 8

Assisted Solution

by:Tyler Brooks
Tyler Brooks earned 250 total points
ID: 41847393
You should just need to hold option-command-r as soon as you hit the power button and that should take you to the recovery menu. Which will present you with the options needed to reinstall OSX.
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Author Comment

by:afacts
ID: 41847449
I get an error message, black screen with a globe and an exclamation mark in the middle.
The only writing:  apple.com/support  -2105F

Never seen these before.
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LVL 29

Accepted Solution

by:
serialband earned 250 total points
ID: 41847558
Are you connected to the internet?  Recovery mode needs to contact Apple's servers to download the system and recover.

Does it have a superdrive?  If it does, how old is it?  If it's old enough to come with installer discs, you'll need to find those disks to install.  You can't use command option r to install over the internet in that case.
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Author Comment

by:afacts
ID: 41848782
We figured it out, so we needed to push ALT on the windows keyboard, since it's a physical MAC, but was running windows, it needed the MAC command on the windows keyboard.
Then that allowed us to install the OS again.
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Author Closing Comment

by:afacts
ID: 41848784
Thanks guys for your input.
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