Sonicwall content filter, users keep getting default policy
Hi
We are using a Dell Sonicwall NSA 4600 on Firmware SonicOS Enhanced 6.2.6.0-20n, we use the content filtering module on it to restrict users website access , using SSO and LDAP to AD.
Through out the day users will randomly lose their internet policy and get the default policy blocking majority of websites. I have found by locking and unlocking the PC it restablishes the policy and they can continue in the majority of scenarios to browse the internet again.
I have disabled AV (SEP) and it still happens, all users are on Windows 7.
Any help would be appreciated!
Thanks
We are using a Dell Sonicwall NSA 4600 on Firmware SonicOS Enhanced 6.2.6.0-20n, we use the content filtering module on it to restrict users website access , using SSO and LDAP to AD.
Through out the day users will randomly lose their internet policy and get the default policy blocking majority of websites. I have found by locking and unlocking the PC it restablishes the policy and they can continue in the majority of scenarios to browse the internet again.
I have disabled AV (SEP) and it still happens, all users are on Windows 7.
Any help would be appreciated!
Thanks
ASKER
No its not power management settings as the users are using other applications at the time
MAC address /IP is not an option due to the size of the estate
thanks
MAC address /IP is not an option due to the size of the estate
thanks
Do multiple users share machines? SSO doesn't work well with switching users. You'd have to make sure each user signs off, and the new user signs in.
You may also want to look at excluding service accounts, as even Sonicwall has admitted it's caused issues for them:
https://support.software.d
You may also want to look at excluding service accounts, as even Sonicwall has admitted it's caused issues for them:
https://support.software.d
ASKER
the users effected aren't using multiple machines. all have HP laptops
is random but happens to a lot of people throughout the day,everyday
if these users lock their machines and unlock using their domain credentials again , it works
very frustrating!
is random but happens to a lot of people throughout the day,everyday
if these users lock their machines and unlock using their domain credentials again , it works
very frustrating!
Just noticed your last post. However, I'd suggest that you check to see if there is a communication issue between SSO agent and the server. That seems to be the most likely cause.
However, at this rate, if you still have the support, I'd contact the support engineers at Sonicwall.
However, at this rate, if you still have the support, I'd contact the support engineers at Sonicwall.
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ASKER
found out for myself........
Another way you could try doing the policies is by MAC address and IP. However, this also assumes that users are not sharing machines...