Solved

Server shutdown for microsoft update and is still trying to start up after 12 hours

Posted on 2016-10-18
5
61 Views
Last Modified: 2016-10-18
Hello Experts,
Our customer´s server started a restart process due to microsoft updates...
its a windows server 2012 R2
it started yesterday 7:00 pm and is still on but does not respond...

its a remote server, all other stations respond except this server.... last employee at work said it was still on...

What can be happening ? and what do you suggest ?
Regards,
0
Comment
Question by:rguillermo
  • 3
5 Comments
 
LVL 6

Accepted Solution

by:
Niten Kumar earned 250 total points
ID: 41848007
Try rebooting the server and Enter Safe Mode.  Once in safe mode run msconfig.exe and go to services tab.  Look for Windows update and uncheck it and Apply and OK.  Will ask for a reboot.  Just try it out if it fixes your issue.  I had an issue with a server and I solved it using the steps I have mentioned.
0
 
LVL 25

Assisted Solution

by:Mohammed Khawaja
Mohammed Khawaja earned 250 total points
ID: 41848008
If it is stuck then you have no choice but to reboot and see what happens.
0
 

Author Comment

by:rguillermo
ID: 41848156
its a remote server, waiting for somebody to come on office hours...
will keep posted...
Thank you
0
 

Author Comment

by:rguillermo
ID: 41848246
Hi Experts,
We just got an employee at the remote location,

The server was found on but not responding...

as soon as we plugged in display and usb mouse and keyboard,,,
it restarted normally and is now working...

So the quiestion is do we need to have a screen and mouse and keyboard always connected ?
The server sued to restart without this devices....
Why now ?

Regards,
0
 

Author Closing Comment

by:rguillermo
ID: 41848563
Thank you Experts!!
Sometimes its just about not going into panic mode that fast!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve DNS query failed errors for Exchange
A procedure for exporting installed hotfix details of remote computers using powershell
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question