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Server shutdown for microsoft update and is still trying to start up after 12 hours

Hello Experts,
Our customer´s server started a restart process due to microsoft updates...
its a windows server 2012 R2
it started yesterday 7:00 pm and is still on but does not respond...

its a remote server, all other stations respond except this server.... last employee at work said it was still on...

What can be happening ? and what do you suggest ?
Windows Server 2012Windows OS

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8/22/2022 - Mon