Outlook Categories Greyed Out

I recently transferred over a user from Outlook 2007 to Outlook 2013 IMAP configuration default settings. Everything is working fine with the exception of the color categories. The Color Categories at the top is greyed out. When creating a new appointment I can't assign a specific color category.

Microsoft told me how to "Upgrade to Color Categories" but that didn't do anything. Anyone have any ideas?

Daniel LewisAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

Jackie ManConnect With a Mentor Commented:
It is the default behavior of Outlook 2013.

"You are using an IMAP (or Outlook.com) account and flags are not fully supported in those accounts. If you have an imap account and are using the calendar in the imap folder, categories are not supported. You need to add a pst file and set it as default data file."

Source: https://social.technet.microsoft.com/Forums/office/en-US/9875b465-f790-4e8b-a9a7-92ff56e5488c/unable-to-use-color-categories-for-outlook-2013?forum=officeitpro
are you working as a delegate?
Lisa Hendrickson "CallThatGirl"Connect With a Mentor MS Outlook ExpertCommented:
I just tested on my IMAP and it's greyed out as well. Time to get them on Exchange!

Lisa Hendrickson "CallThatGirl"MS Outlook ExpertCommented:
OP didn't return.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.