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Symantec Endpoint Protection - Windows 10 Anniversary Update

Posted on 2016-10-18
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I upgraded a computer using the Windows 10 Anniversary Update.  During the update, it prompted me to uninstall SEP.  After the update completed successfully, I am unable to install SEP 12.1.6 MP6.  It keeps telling me "Doesn't work on this version of Windows".  I can't find a solution on Symantec's site.
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Question by:GStoner
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Expert Comment

by:arnold
ID: 41849343
Sep is incompatible with windows 10. See if there is a win 10 supported update, that has recently been released.

Consensus ru6/ru7 or ru8 might be the version supporting Windows 10 if not until sep 13 Comes out.

Ref Symantec. Forums, search "sep Windows 10"
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Expert Comment

by:McKnife
ID: 41849648
That version is said to be compatible, see https://support.symantec.com/en_US/article.HOWTO119349.html and especially anniversary upgrade: https://support.symantec.com/en_US/article.HOWTO125003.html

https://support.symantec.com/en_US/article.TECH235458.html makes a distinction between "compatible" and fully supported. Fully supported: in the next major release. Compatible: now.

Ask their support, what to do, since it should work.
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Accepted Solution

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GStoner earned 0 total points
ID: 41858789
Their support advised me to wait for the next release, as SEP 12.1.6 MP6 currently has issues with Windows 10 Anniversary Update.
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Author Closing Comment

by:GStoner
ID: 41865743
The other suggestions did not help.  Symantec tech support advised me to wait for the next release.
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