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Cant configure Outlook 2016 with fasthosts exchange mail.

Hi All I have tried to configure Outlook 2016 on Windows 10.

I get the error when trying to add a fast hosts exchange mailbox.

" the action cannot be completed. The name cannot be matched to a name in the address list."

I have tired uninstalling Office completely. Removing all traces from windows credentials and it still wont let me configure it. It fails on the logging onto the mail server.
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Techdivision
Asked:
Techdivision
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1 Solution
 
MASTechnical Department HeadCommented:
Hi,
You better contact fasthost  support for a quick fix.
Seems like your mailbox is just created or hidden from Addresslist or the user account is not associated with a mailbox
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TechdivisionAuthor Commented:
The odd thing is i was able to add it to my computer on outlook 2016 without any problems its this pc. fasthosts are saying there isn't a problem
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MASTechnical Department HeadCommented:
Hi,
Are you able to access users mailbox using OWA\Webmail ?
Is the issue when doing a checkname or after that ?
What is the version of Outlook.

Please try to configure manually without clicking checkname.
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TechdivisionAuthor Commented:
yes i can logon using owa.

I have just created a new windows profile and it configured fine but i dont want to have to set everything up again.

Its outlook 2016
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Lisa Hendrickson "CallThatGirl"MS Outlook ExpertCommented:
Test 2013, 2016 causes way too many issues. You can manually configure still with 2013.
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TechdivisionAuthor Commented:
Many thanks I resolved the issue by putting on 2013 and manually configuring
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TechdivisionAuthor Commented:
Many thanks for your help. configuring outlook 2013 resolved the issue.
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Lisa Hendrickson "CallThatGirl"MS Outlook ExpertCommented:
I'm glad it worked for you. If any other techs search this issue and find this answer...I stand firm by my resolution of downgrading to 2013 until 2016 is stable.
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