Solved

Office 365 user getting denied access to Mail Tile

Posted on 2016-10-19
7
18 Views
Last Modified: 2016-10-26
We have migrated all of our users to Office 365. One user, who has been able to access her email just fine for the last couple of weeks, is all of a sudden unable to.  She logs into the Office 365 portal and can access any of the other office tiles, but when she goes to use the Mail one, it gives her a message that says she has been logged off. We've had her try it from a couple of different machines and she gets the same thing. I have checked and she is properly licensed. I do not see anything wrong in her Office 365 user config or her AD config.
0
Comment
Question by:jhyiesla
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
7 Comments
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 41850008
What's the exact error message? And what kind of authentication are you using, are there any on-prem servers in play (AD FS, WAPs, etc)? Or maybe Conditional access policies? Does Outlook work? Can you actually send mail to her address?
0
 
LVL 28

Author Comment

by:jhyiesla
ID: 41850027
The report I am getting, I've not actually seen this myself, is "you have been logged out".
Right off the top of my head I am not sure what authentication we are using.  We are still in a hybrid environment so have a hybrid server as well as WAP, ADFS, and ADConnect servers.  We have over 800 users accessing this for at least the last couple of weeks. We've not made any changes that I am aware of and she is, currently, the only user with this problem. We have had her try from a couple of different machines so profiles would be different and same thing happens. She is an E1 user and doesn't have access anymore to Outlook.  I was able to access her account thru my Outlook and I can see where she is getting email.  I sent her one and can see where it's getting to the account.
0
 
LVL 28

Author Comment

by:jhyiesla
ID: 41850072
I ran the log files for this user as well and I don't see anything going on with her except successful logins.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 41850457
Since you are able to configure it in Outlook, I dont think there's anything wrong on the server/mailbox level. Probably something related to auth, for example the conditional access policies as suggested above.

Another thing to check is whether OWA is actually enabled for the user:

Get-CASMailbox user@domain.com | fl *enabled

Open in new window


Though the error message should be different in that case.

Can you get the actual error message?
0
 
LVL 28

Author Comment

by:jhyiesla
ID: 41850573
I'm getting an error on the Shell command that it can't find the user, but her mailbox has been moved to Office 365, so would the command even be effective for her?  I get the same user couldn't be found with my user address.

I'm having the help desk guy check with her on if the issue continues and to capture the error.
0
 
LVL 28

Accepted Solution

by:
jhyiesla earned 0 total points
ID: 41853838
Nothing truly pertinent was presented here.  I checked with the user and basically the issue just seemed to have resolved itself.
0
 
LVL 28

Author Closing Comment

by:jhyiesla
ID: 41859977
Nothing presented gave me any clue as to the possible problem. The issue just seems to have resolved itself.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
Adoption of Microsoft’s Enterprise Mobility and Security solution and Office 365 will re-order the File Sync and Share market Microsoft has stated that its Enterprise Mobility + Security (EMS) is the fastest growing product in the history of the …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question