Basics of NetApp

OK, I have a new NetApp device I am inheriting.  How do I manage it?  I tried to go to its IP and it has no web interface.  Is there a thick client I need to install to manage these storage devices??  Model FAS2240-2? or DS14MK4?
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loftywormAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)Connect With a Mentor VMware and Virtualization ConsultantCommented:
DS14MK4? - this is a storage shelf, so it's connected to the head or filer.

FAS2240-2 - this is the filer, or head.

The above is the device you connect to manage via Serial Cable initially to configure, and then you download and use a tool called NetApp On Command System Manager.

To configure there is a GUI tool called System Quick Start.

You will need to have a login to NetApp Now, where you can obtain the software, without a support contract or login, you've inherited a large heavy doorstop!

If it also has NO licenses, e.g. NFS, iSCSI, CIFS, Snapmirror the same as above.
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Paul SolovyovskyConnect With a Mentor Senior IT AdvisorCommented:
The FAS2240-2 is the head unit, the DS14MK4 is a shelf.

If you have credentials you can download Netapp System Manager and manage it this way.  You will need IPs for each controller and credentials.

If you're looking to configure from scratch the install guide can be found here

https://library.netapp.com/ecm/ecm_get_file/ECMP1149275
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loftywormAuthor Commented:
TY both, I have all the creds I need and IP's.  This is not new install, and is running production VM farm, so I need to be careful.

I am hearing you both say it is managed through a thick client, NetApp On Command System Manager ( I think I see an exe on our storage).

I see we have this setup, so I am a little confused;

-Head (1)
-----Shelf 1
-----Shelf 2
-----Shelf 3

-Head (2)

The two heads do not appear to be connected, and the 2 head does not appear to be connected to the shelves.  Perhaps not talking to each other.

Also, I have 3 (not 2) IP's. I am guessing these are the shelves??  But they are fiber connected to the head, and do not appear on the network.  Maybe an extra cluster IP?  Confusing setup.  I will get the exe and see what is going on.
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loftywormAuthor Commented:
OK, now I am extra confused
This is a thick client app running its own web server on my workstation????
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
This is a thick client app running its own web server on my workstation????

that's correct.

If you are unsure, DO NOT CHANGE anything!

Heads are managed, shelves are connected to heads.

Quickest method is to check how many disks are owned by Controller A and Controller B (head 1 and head 2)
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loftywormAuthor Commented:
Yep yep, no changes :)  I am no fool.

Still can't access the "console" IP.  I have found 4 more, and 3 passwords, but they are not working.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
in that case, serial cable and connect to the filer serial port.

or if the SP ports have been configured and enabled, you could telnet/ssh to the filer head.
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loftywormAuthor Commented:
Can you narrow down the user name.  Is it administrator or root?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
root or naroot, are the defaults
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loftywormAuthor Commented:
Ty guys :)
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