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<br />
<a href="https://filedb.experts-exchange.com/incoming/2016/10_w43/1123115/Windows-Update-Error.png" target="_blank" class="file-inline" title="Windows Update Error (190 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Windows-Update-Error.png</a>
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Windows-Update-Error.png

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Try a reboot and see if that fixes things.<br />
<br />
Have updates ever worked this machine? <br />
<br />
Check any changes in network/firewall.<br />
<br />
Are other servers able to get updates?
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This error generally means that Windows Update could not connect to the Microsoft Servers which could be a proxy setting<br />
&nbsp; &nbsp; Open the Internet Explorer application in Windows 8.1 or Windows 10.<br />
&nbsp; &nbsp; Left click or tap on the Gear box situated in the upper right side of Internet Explorer.<br />
&nbsp; &nbsp; Left click or tap on the “Tools” button.<br />
&nbsp; &nbsp; Left click or tap on the “Internet Options” feature.<br />
&nbsp; &nbsp; Left click or tap on the “Connections” tab situated in the upper side of the window.<br />
&nbsp; &nbsp; Left click or tap on the “LAN settings” feature.<br />
&nbsp; &nbsp; Uncheck the box next to “Use a Proxy server for your LAN”.<br />
&nbsp; &nbsp; Left click or tap on the “Apply” button.<br />
&nbsp; &nbsp; Left click or tap on the “OK” button to close the window.<br />
&nbsp; &nbsp; Reboot the device.<br />
&nbsp; &nbsp; Check again for the error message “8024401C”.
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Scottcha, Dave, &nbsp;<br />
<br />
I have tried both of your way and I am still stuck.
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<div>
Try a reboot and see if that fixes things. -&gt; did this already. <br />
<br />
Have updates ever worked this machine? -&gt; I am not sure. &nbsp;This VM is built from a VM template.<br />
<br />
Check any changes in network/firewall. -&gt; I will check. &nbsp;Do you what URL the server will go to when Windows Update is run?<br />
<br />
Are other servers able to get updates? &nbsp;Servers on the same name work are working.
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It is the proxy that caused the issue. &nbsp;Thanks a lot.
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I mentioned a proxy problem and not even an assist <a href="http://#a41851048" rel="ugc">http://#a41851048</a>, oh well
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The OP might have felt that fell under my network/firewall comment.<br />
<br />
It happens....If I had a nickel....
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<div class="content wysiwyg-content">
Hi, <br />
<br />
I am getting an error when I run Windows update - see attached. <br />
<br />
Please advise.
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Hi, 

I am getting an error when I run Windows update - see attached. 

Please advise.

unable to run Windows Update

Windows Server 2012 is the server version of Windows 8 and the successor to Windows Server 2008 R2. Windows Server 2012 is the first version of Windows Server to have no support for Itanium-based computers since Windows NT 4.0. Windows Server 2012, now in its second release (Windows Server 2012 Release 2) includes Foundation, Essentials, Standard and Datacenter, and does not support IA-32 or IA-64 processors.